Melissa Johnson
Cleveland,TN
Summary
Dynamic bank teller with proven expertise at Cleveland Bradley County Teachers Federal Credit Union, excelling in cash handling and customer relationship development. Recognized for maintaining accuracy in high-volume transactions and fostering trust through exceptional communication and empathy. Committed to delivering outstanding service while minimizing discrepancies in financial records.
Overview
8
8
years of professional experience
Work History
Bank Teller
Cleveland Bradley County Teachers Federal Credit Union
07.2009 - 01.2013
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Bank Teller
First Tennessee Bank
07.2005 - 07.2009
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Education
Associate of Applied Science - Accounting
Cleveland State Community College
Cleveland, TNSkills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Patience and empathy
- Listening and comprehension
- Relationship building
Timeline
Bank Teller
Cleveland Bradley County Teachers Federal Credit Union
07.2009 - 01.2013
Bank Teller
First Tennessee Bank
07.2005 - 07.2009
Associate of Applied Science - Accounting
Cleveland State Community College
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