Melissa Johnson
Teamsters Local 701
Monroe Twp,NJ
27
years of professional experience
Experienced administrative professional with a strong background in office management, calendar coordination, payroll, and confidential recordkeeping. Skilled in streamlining workflows, supporting staff, and delivering dependable customer service. Brings strong communication, attention to detail, and a steady approach to fast-paced environments.
Work History
Office Manager
3 Years 9 Months- Coordinated daily office operations, ensuring accurate member records and timely correspondence
- Managed phones, email, and front desk inquiries with professional member and vendor support
- Processed dues, payments, and invoices while maintaining organized financial records
- Updated membership databases and confidential files with strong attention to accuracy and compliance
- Resolved administrative issues by streamlining filing, routing requests, and tracking follow-ups
- Supported payroll and related paperwork for smooth office workflow
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering requisitions and stocking and receiving shipments.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Optimized office space utilization, leading to more efficient and a productive work environment..ent.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Completed weekly payroll for 8 employees.
Office Manager/Medical Office Assistant
23 Years 5 Months- Managed daily front-office operations, including scheduling, patient communications, and workflow coordination.
- Coordinated insurance verification, billing support, and claim follow-up for accurate patient processing.
- Maintained electronic records, charts, and confidential documentation in compliance with medical privacy standards.
- Supervised administrative staff, provided guidance, and maintained consistent office procedures.
- Streamlined appointment management, reducing scheduling conflicts and improving office efficiency.
- Resolved patient concerns professionally, supporting positive service experience and timely issue resolution.
- Oversaw supply ordering, vendor coordination, and inventory control to maintain office readiness.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever the employee was absent or at lunch.
- Managed incoming calls, answered questions, and routed messages to appropriate clinical staff.
- Prepared charts, updated electronic medical records, and maintained confidential patient documentation.
- Processed referrals, authorizations, and follow-up paperwork for cardiology and pulmonary visits.
- Assisted patients with check-in, forms completion, and visit readiness in fast-paced office settings.
- Streamlined front-desk workflows by prioritizing daily tasks and resolving scheduling issues promptly.
- Supported clinical and administrative teams with accurate records, organized files, and dependable office coverage.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used eclinicalWorks to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Increased accuracy of billing processes by carefully reviewing invoices and verifying insurance coverage before submission.
- Reduced patient anxiety by providing clear explanations of procedures and answering questions.
- Enhanced patient experience by efficiently managing appointment schedules and reducing wait times.
- Facilitated patient education by providing relevant health and procedure information.
- Supported patient care with accurate preparation and maintenance of examination rooms.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered phone calls and messages for 2-physician Cardiology & Pulmonary medical facility, scheduling appointments, and handling patient inquiries.
- Registered and verified patient records before triage with most up-to-date information.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Education
High School Diploma
Phelbotomy - Phlebotomy
EKG - EKG
Skills
Office management
Administrative management
Administrative support
Customer service
Customer relations
Scheduling and calendar management
Meeting coordination
Payroll processing
Billing
Bookkeeping
Data entry
Document management
Organizational skills
Supply management
Team leadership
Employee training
Staff development
Office layout optimization
Multitasking
Phone and email etiquette
Phone and email etiquette
Timeline
Office Manager
Teamsters Local 701
01.2023 - 10.2026Read More
Office Manager/Medical Office Assistant
Cranbury Heart & Lung Associates
07.1999 - 12.2022Read More
Monroe Twp Highschool
High School Diploma
Read More
Brookdale Community College
Phelbotomy from Phlebotomy
Read More
Brookdale Community College
EKG from EKG
Read More