Melissa Jones
Dallas,TX
Summary
Dedicated individual with professional work history of meeting company goals, utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Manager
Metro By T-Mobile
Ennis, TX
01.2022 - 06.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Police Officer
Rowlett Police Department
12.2021 - 02.2022
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Investigated and reported crimes, accidents, offenses and damage to property.
- Answered emergency calls for help from citizens and business owners.
- Secured crime scenes, gathered evidence and questioned witnesses.
Sales Representative
Metro By T-Mobile
Waxahachie, TX
03.2021 - 11.2021
Call Agent
Collins Street Bakery
Corsicana, TX
09.2020 - 02.2021
Sales Representative
Metro By T-Mobile
10.2016 - 11.2021
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Front Desk Clerk
America's Best Value Inn
10.2013 - 08.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Sales Manager
Metro By TM
Dallas, TX
06.2023 - Current
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
Education
Bachelor Of Criminal Justice - Criminal Justice
Colorado Technical University
Colorado Springs, CO08.2022
Skills
- Defense and Arrest Tactics
- Search and Seizure Procedures
- Safety and Security
- Traffic Patrol
- Police Patrol Operations
- Criminal Law
- Arrest Techniques
- Strong Telephone Etiquette
- Customer Retention Strategies
- Understanding Customer Needs
- Spanish Interpreting
- Performance Goals
- Productivity Standards
- Communications Strategies
- Sales and Upselling
- Typing 70 wpm
- Sales
Certification
- CFR - Certified First Responder
- Licensed T-Cole Certified - Timeframe
Fluent in Spanish
- Reading
- Writing
Timeline
Sales Manager
Metro By TM
06.2023 - Current
Sales Manager
Metro By T-Mobile
01.2022 - 06.2023
Police Officer
Rowlett Police Department
12.2021 - 02.2022
Sales Representative
Metro By T-Mobile
03.2021 - 11.2021
Call Agent
Collins Street Bakery
09.2020 - 02.2021
Sales Representative
Metro By T-Mobile
10.2016 - 11.2021
Front Desk Clerk
America's Best Value Inn
10.2013 - 08.2016
Bachelor Of Criminal Justice - Criminal Justice
Colorado Technical University