Melissa Jones
Dallas,TX
Summary
Dynamic leader with a proven track record at Loves Travel Stop, enhancing customer satisfaction and streamlining operations. Expert in cash handling and team leadership, I excel in problem-solving and fostering a positive workplace culture. Achieved significant improvements in employee performance and customer service, demonstrating a commitment to excellence and continuous improvement.
Overview
4
4
years of professional experience
Work History
Shift Leader
Loves Travel Stop
Quanah, TX
06.2020 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
Prep Cook
Old Bank Saloon
Quanah, TX
05.2022 - 05.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
Education
Diploma -
Childress High School
Childress, TX05.1994
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
Timeline
Prep Cook
Old Bank Saloon
05.2022 - 05.2023
Shift Leader
Loves Travel Stop
06.2020 - Current
Diploma -
Childress High School