Melissa Juarez
El Paso,TX
Summary
I am a dedicated plasma center professional with progressive experience in medical screening, screening leadership, donor flow management, and multiple operational functions. Experienced in training and supporting team members, coaching employees on performance and quality, addressing operational issues, and promoting donor safety and regulatory compliance. I continuously work to become knowledgeable in all areas, with additional experience in repairing NexSys PCS machines and marketing. I am seeking to contribute strong communication, problem-solving, and leadership skills as a Center Supervisor while supporting operational efficiency, employee accountability, quality standards, and an exceptional donor experience.
Overview
8
8
years of professional experience
Work History
NexSys PCS machine technician
Kedplasma
El Paso, Texas
07.2026 - Current
- Help address equipment-related issues through calibration procedures and repairs.
- Communicate with Haemonetics to order machine parts and communicate through Nexlynk documentation.
Marketing Ambassador
Kedplasma
El Paso, Texas
01.2025 - Current
- Organized center marketing events to promote plasma donations.
- Worked with budgets and reached out to outside companies to create a positive donor experience.
Screening Lead
Kedplasma
El Paso, Texas
12.2024 - Current
- Identify operational problems and communicate with team members to help resolve issues and maintain workflow.
- Collaborate with coworkers across operational functions to support team productivity, quality, and safe center operations.
- Coach team members on mistakes and areas for improvementto encourage accuracy, accountability, and consistent performance.
Donor Center Technician
Kedplasma
El Paso, TX
06.2022 - 12.2024
- Perform medical screening responsibilities to support donor eligibility, donor safety, and establish center procedures.
- Cross-trained in phlebotomy and plasma bottle processing to provide additional operational support as needed.
To-Go & Catering
Olive Garden
El Paso, TX
01.2021 - 01.2022
- Managed competing priorities in a fast-paced environment while maintainng attention to detail.
- Focused on order accuracy, timely service, and customer satisfaction.
- Supported coordination between service teams and kitchen staff to ensure orders were prepared and delivered efficiently.
Hostess
Olive Garden
El Paso, TX
01.2019 - 01.2021
- Provided professional, freindly customer service.
- Managed seating flow and coordinated with service staff.
- Communicated wait times and customer needs.
Education
High School Diploma -
Eastwood High School
El Paso, TX06-2019
Bachelor of Science - Psychology
UTEP
El Paso, TX05-2027
Skills
- Team leadership, training and Development
- Donor safety and medical screening
- Employee coaching and accountibility
- Donor flow and operational throughput
- NexSys PCS troubleshooting
- Phlebotomy and Plasma bottle processing
- Marketing & Donor Engagement
- Teamwork and cross-functional support
Educational Preparation
- "The First-Time Manager" L. Belker
- "The Power of Positive Habits" J.Gordon
- "Leaders Eat Last: Why some teams pull together and others don't" S. Sinek
References
Everett Leyba, Olive Garden General Manager (Cielo Vista), (915)309-5143, everettleyba@gmail.com
Timeline
NexSys PCS machine technician
Kedplasma
07.2026 - Current
Marketing Ambassador
Kedplasma
01.2025 - Current
Screening Lead
Kedplasma
12.2024 - Current
Donor Center Technician
Kedplasma
06.2022 - 12.2024
To-Go & Catering
Olive Garden
01.2021 - 01.2022
Hostess
Olive Garden
01.2019 - 01.2021
Bachelor of Science - Psychology
UTEP
High School Diploma -
Eastwood High School