Deja Lee
Capitol Heights,MD
Summary
Personable manager with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs in any fast-paced environment. Bringing strong written and verbal communication skills and proficiency in record-keeping.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior PCT, Trainer, Lead Technician, NexSys MT
Biolife Plasma Services
Forestville, MD
09.2024 - Current
- Greet donors as they enter and exit the donor floor.
- Assist with general overseeing of employees in all areas.
- Support center supervisors and management in leading the floor during important meetings to ensure efficient workflow.
- Trained fellow employees on equipment maintenance and safety procedures.
- Maintained inventory of tools and supplies for operational readiness.
- Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
- Perform all tasks for Medical History, Phlebotomy and Sample Processing.
- Monitor donors during plasmapheresis process along with assisting with venipuncture problems and managing donor adverse reactions.
Clerk, Pickup Manager
Giant Food
09.2022 - 09.2024
- Ensure excellent customer service at all times including phone calls and when delivering their groceries to their car.
- Make the shopping experience less of a hassle by shopping all their needs for them in an one hour time frame.
- Accurately fulfill and shop up to six orders at one time.
- Assist the Pickup Manager in maintaining sales and high customer ratings.
- Support the other departments throughout the store when needed.
- Make schedules for the team weekly.
Sales Associate Cashier
Food Lion
05.2022 - 01.2023
- Provide fast, easy, flexible and friendly service to our customers.
- Engage with customers to ensure a positive shopping experience.
- Follow correct bagging procedures along with all payment types.
Sales Associate
Footlocker/Champs
02.2022 - 10.2022
- Connect with each customer that enters and promote outstanding customer experience.
- Deliver all sales goals all while maintaining and meeting personal goals.
- Contributes to positive and inclusive work environment.
Barista, Shift Supervisor
Starbucks
07.2019 - 11.2021
- Work the register, making drinks and food all while and tending to each customer.
- Tailor a unique experience for each new and returning customers.
- Awarded Partner of The Quarter November 2019.
- Promoted To Shift Supervisor May 2020.
Education
Health Science
Howard University
Washington, DCSkills
- Proficient in Microsoft Word, PowerPoint, and Google Drive
- Effective communication and customer service skills
- Strong multitasker
- Works well in a fast paced environment
- Employee training
- Planning and coordination
Accomplishments
Magna Cum Laude
Extracurricular Activities
KIPP: STAR Cheer, New York, NY,
- Coach from 02/2021 - 06/2021
KIPP NYC College Prep Peer Mentorship, Bronx, NY,
- Founder, Peer Leader, Adviser from 09/2018 - 03/2020
KIPP NYC College Prep Honors Academy, Bronx, NY,
- Volunteer from 09/2017 - 06/2018
Certification
First Aid & CPR Certified
Timeline
Senior PCT, Trainer, Lead Technician, NexSys MT
Biolife Plasma Services
09.2024 - Current
Clerk, Pickup Manager
Giant Food
09.2022 - 09.2024
Sales Associate Cashier
Food Lion
05.2022 - 01.2023
Sales Associate
Footlocker/Champs
02.2022 - 10.2022
Barista, Shift Supervisor
Starbucks
07.2019 - 11.2021
Health Science
Howard University