Melissa Kelly
Youngstown,OH
Summary
Dynamic Business Operation Coordinator at YSU The Rich Center for Autism, skilled in process optimization and corporate communications. Enhanced employee engagement and family satisfaction through strategic initiatives. Proven ability to manage vendor relationships and develop project plans, leveraging exceptional communication and negotiation skills to drive success.
Overview
29
29
years of professional experience
Work History
Business Operation Coordinator
YSU The Rich Center for Autism
04.2024 - Current
- Increased employee engagement through effective communication strategies and team-building activities.
- Managed vendor relationships, negotiating contracts for better pricing and service quality.
- Improved family satisfaction, addressing student concerns promptly and professionally.
- Developed comprehensive project plans to ensure successful completion of tasks within established deadlines.
- Organized successful fundraising events to provide additional financial support for school initiatives.
- Excellent communication skills, both verbal and written.
Customer Care Representative
YSU Office of Financial Aid & Scholarships
04.2022 - 04.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Leveraged advanced Excel skills to create custom reports that aided in decision-making processes related to accounts receivable management.
- Skilled at working independently and collaboratively in a team environment.
Administrator
OptionC
05.2015 - 02.2022
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Developed customized reports for improved sales forecasting and accurate performance tracking.
- Boosted CRM adoption by streamlining processes and providing comprehensive training to team members.
- Managed customer relations on ongoing basis to maximize customer retention.
Furniture & School Specialist
Modern Office Products
11.2003 - 09.2013
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
General Manager
Blend Office Equipment
09.1996 - 10.2003
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
MBA - Business
Youngstown State University
Youngstown, OH05-2026
Bachelor of Arts - General Studies
Youngstown State University
Youngstown, OH12-2024
Skills
- Process optimization
- Corporate communications
- Human resources
- Effective communication
Timeline
Business Operation Coordinator
YSU The Rich Center for Autism
04.2024 - Current
Customer Care Representative
YSU Office of Financial Aid & Scholarships
04.2022 - 04.2024
Administrator
OptionC
05.2015 - 02.2022
Furniture & School Specialist
Modern Office Products
11.2003 - 09.2013
General Manager
Blend Office Equipment
09.1996 - 10.2003
MBA - Business
Youngstown State University
Bachelor of Arts - General Studies
Youngstown State University
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