MELISSA KEMSKI
RIZZETTA & COMPANY INC.
Tampa,Florida
1
Certification
21
years of professional experience
Results-oriented professional with expertise in customer service and a history of enhancing team performance. Strong organizational and problem-solving skills enable effective management of multiple projects. Committed to delivering high-quality outcomes and fostering collaboration within teams.
Work History
Business Development Client Relations Coordinator
5 Months- Developed training materials for new team members, fostering knowledge sharing and collaboration.
- Led the onboarding and offboarding process for new clients and previous clients serving as the primary liaison with Boards of Directors, developers and prior management companies.
- Determine documentation requirements, assess data gaps, and develop solutions for obtaining missing or incomplete records.
- Apply judgment in verifying accuracy and completeness of records, ensuring compliance with company standards and legal obligations.
- Direct setup of communities in internal platforms (Vantaca, WelcomeLink) assign system permissions, and structure data repositories to optimize operational workflows.
- Manage user access for internal systems (Vantaca, Stan AI, etc)
- Ensure timely filing and accessibility of governing documents, policies, insurance certificates and board meeting records,
- Analyze audit results, identify deficiencies and recommend corrective actions to management teams.
- Interpret and apply statutory requirements for HOAs/CDDS when managing records retention, public records requests and operational compliance
Administrative Clerk/Administrative Supervisor
5 Years- Supervised three employees to ensure productivity and team cohesion.
- Offers technical support and troubleshoots issues to Homeowners via phone call and Vantaca.
- Sorted, opened, and routed mail and deliveries to ensure timely communication and workflow.
- Created and updated records and files to ensure document compliance and accuracy.
- Entered data into the system and updated customer contacts with information to keep records current.
- Input data and processed system changes to generate accurate reports.
- Supported day-to-day operations by collaborating effectively with team members.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Trained new administrative staff on office procedures, fostering a collaborative work environment.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
Membership Desk/Team Leader/Optician
2 Years 5 Months- Elevated team performance with expert training and mentoring of new associates
- Improved team performance by offering direction and hands-on support.
- Guided employees in prioritizing upsell tasks for Credit Cards and Plus Memberships, ensuring daily goals were met.
- Focused employees on important tasks such as up sale of Credit Cards and Plus Memberships, prioritizing work to accomplish daily goals
- Drove revenue by seeking out cross-sell opportunities aligned with established sales goals
- Increased sales by 12%
- Improved operational efficiency by working with senior management to implement and enhance policies and procedures
- Addressed customer service and billing complaints through effective resolutions, including merchandise exchanges and refunds.
- Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Boosted sales by 12% through targeted marketing strategies and customer engagement.
- Avoided revenue losses with diligent attention to customers' needs and complaints.
- Prepared accurate work orders for labs with information such as prescriptions, lens types, and special coatings required
- Protected patients' personal health information in line with HIPAA standards by carefully following requirements
- Helped customers meet eye wear needs by delivering best possible solutions
- Provided expert eye wear recommendations based on prescriptions, client vocations, and personal needs
- Delivered lowest possible prices and highest quality to customers by working closely with laboratories and suppliers
- Fit eye wear to clients using hand tools and heat to help bend plastic and metal frames
- Aided laboratory in completing accurate work by collecting numerous measurements, including temple length, pupillary distance, and bridge and eye size
- Advised clients on lenses, coatings, and frames tailored to their specific needs.
- Achieved a 20% sales increase by enhancing customer service and product offerings.
Member Specialist
5 Months- Mitigated revenue losses through proactive engagement with customers' needs and complaints
- Resolved customer grievances by collaborating with team members to develop effective solutions
- Increased sales by 12%
- Processed payment transactions with accuracy, ensuring proper record-keeping
- Processed payment transactions, maintaining focus on accuracy and proper record-keeping.
Dietary Aide
7 Months- Prepared food according to dietary guidelines, noting food sensitivities and allergens
- Addressed dietary problems head-on by working effectively with dieticians
- Supported patient treatment goals by observing, tracking, and reporting on intake.
- Minimized food waste through adherence to proper storage procedures
- Collaborated with dieticians to resolve dietary issues promptly
- Monitored and reported on patient intake to support treatment goals
- Ensured proper organization of dry storage areas to facilitate inventory management. and handling unpacking, dating, and rotating of food and non-food supplies as directed
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed
Dietary Clerk
9 Years 5 Months- Screened and monitored for change in nutrition risk status in hospitalized patients
- Provided courteous and informative customer service in open kitchen format
- Quickly and courteously resolved all guest problems and complaints.
- Managed cash stock and inventory balances using Microsoft Word and Excel, ensuring accurate financial tracking.
- Communicated all merchandise needs or issues to appropriate supervisors
- Ensured positive customer experiences by promptly resolving complaints and addressing needs.
- Cross-trained and provided back-up for other customer service representatives.
- Managed cash stock and inventory balances accurately using Microsoft Word or Excel Spreadsheets
- Collected, counted and disbursed money and performed basic bookkeeping to complete banking transactions.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered multiple phone lines to assist customers and handle inquiries.
- Identified and resolved discrepancies in account balances by conducting thorough research and analysis of financial data.
- Improved accuracy of financial reports through daily reconciliation of accounts.
- Compiled weekly monetary reports and records for manager using Microsoft Word and Excel
- Matched purchase orders with invoices and recorded necessary information.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Kept abreast of rapidly evolving technology
Education
High School Diploma
Skills
Data Compilation
Daily Reporting
Records Maintenance
Client assessment
Performance tracking
Policy adherence
Microsoft Excel
Microsoft Word
Following instructions
Self-directed
Client Performance Reporting
CRM Management
Data Integrity Management
Collaborative mindset
Continuous improvement
Office support
Issue resolution
Strategic problem-solving
Regulatory Compliance
Team collaboration
Process Optimization
Decision-making
Problem-solving aptitude
Collaborative mindset
Critical thinking
Written communication
Cross-department teamwork
Certification
CPR, Serve Safe, Food Safety Manager, Vantaca University
Timeline
Business Development Client Relations Coordinator
RIZZETTA & COMPANY INC.
02.2026 - 07.2026Read More
Administrative Clerk/Administrative Supervisor
RIZZETTA & COMPANY INC.
07.2021 - 07.2026Read More
Membership Desk/Team Leader/Optician
Sam's Club
04.2018 - 09.2020Read More
Member Specialist
Sam's Club
02.2018 - 07.2018Read More
Dietary Aide
Parkview Community Campus
10.2015 - 05.2016Read More
Dietary Clerk
Hudson Hospital and Clinics
10.2005 - 03.2015Read More
Great Falls High School
High School Diploma
Read More