Melissa Kersey
Dollar Bank
Eastlake,OH
14
years of professional experience
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Personal Banker Supervisor
10 Years 1 Month- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Expanded client base by promoting new financial products.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Led and conducted reviews of branch policies and procedures for compliance.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Assistant Store Manager
3 Years- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Skills
Transaction Processing
Customer Service
Attention to Detail
Teller Auditing
Banking Policies and Procedures
Staff Evaluations
Monthly Audits
Client Interactions
Cash Vault Auditing
Loans
Managing Operations and Efficiency
Employee Coaching and Motivation
Leadership
Timeline
Personal Banker Supervisor
Dollar Bank
08.2016 - CurrentRead More
Assistant Store Manager
Round Table Pizza, Inc
07.2012 - 07.2015Read More