Melissa Ketcherside
Clovis,NM
Summary
Versatile administrative professional with 15+ years of experience managing office operations, documentation, and program coordination in fast-paced environments. Skilled at scheduling, data entry, record management, and cross-team communication. Adept at maintaining HIPAA-compliant records and supporting insurance workflows. Brings proven reliability, initiative, and attention to detail to every task.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Desk Adjuster / File Reviewer
Wardlaw Claims Service & Affiliates
Clovis, NM
01.2020 - 01.2022
- Managed large caseloads of insurance files, performing data entry, document verification, and file audits.
- Scheduled claim inspections and coordinated with contractors and clients to meet deadlines.
- Processed payment releases and generated summary reports with 100% accuracy.
- Ensured confidentiality and compliance with federal data standards (HIPAA).
- Provided administrative and clerical support to management teams.
Property Adjuster / Independent CAT Adjuster
Multiple Carriers
01.2013 - 01.2020
- Conducted site inspections, prepared documentation, and entered data into Xactimate and FileTrac.
- Coordinated reports and managed workflow for multiple programs and regional offices.
- Developed efficient filing systems and maintained organized digital records.
Bar Manager & Bartender
Portales Country Club
Portales, NM
01.2012 - 01.2018
- Managed day-to-day operations, including scheduling staff, balancing budgets, and tracking inventory.
- Delivered exceptional customer service, conflict resolution, and multitasking in a high-traffic environment.
- Created daily reports and maintained organized paper and digital records.
Property Adjuster Assistant
Independent CAT & Daily Claim Business
01.2003 - 01.2013
- Provided administrative and data entry support, prepared documentation, and organized client files.
- Supported project tracking, file reviews, and scheduling activities for senior adjusters.
Education
Wardlaw Claims Service - Desk Adjusting & File Review Training
01.2018
Advanced Xactimate v28 - Sketch & Estimating
01.2018
Houston Adjuster Training - Basic Estimating & Xactimate
01.2003
Skills
- Office Administration
- Program Coordination
- Insurance Records
- HIPAA Compliance
- EHR Systems
- Data Entry & Documentation
- Scheduling & Calendar Management
- Microsoft Office
- Customer Service
- Report Preparation
- Inventory Tracking
- Confidential File Management
- Team Communication
- Multi-Line Phone Systems
- Problem Resolution
- FileTrac
- Xactimate
- XactAnalysis
- Insurance & Billing Software
Certification
- Licensed Property & Casualty Adjuster, 10 states including TX and NM
- HIPAA Awareness Training, 2025 update in progress
- Customer Service Excellence Certificate, 01/01/24
Timeline
Desk Adjuster / File Reviewer
Wardlaw Claims Service & Affiliates
01.2020 - 01.2022
Property Adjuster / Independent CAT Adjuster
Multiple Carriers
01.2013 - 01.2020
Bar Manager & Bartender
Portales Country Club
01.2012 - 01.2018
Property Adjuster Assistant
Independent CAT & Daily Claim Business
01.2003 - 01.2013