Melissa Kilgore
Hemet,CA
Summary
Results-driven Operations Customer Service Manager known for high productivity and efficiency in task completion. Specialize in workflow optimization, team leadership, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and superior service delivery.
Overview
15
15
years of professional experience
Work History
House Manager/Home Care Provider
Melody Oswald/ Gary Combs
Hemet, CA
01.2018 - Current
- Provided care for elderly patients with chronic illnesses, including administering medications and treatments.
- Assisted in daily activities such as bathing, dressing, grooming, and eating.
- Monitored vital signs such as temperature, pulse rate, respiration rate and blood pressure.
- Observed changes in physical condition of patient and reported to physician or nurse.
- Assessed medical needs of the patient by consulting with physicians or nurses.
- Administered medications according to doctor's orders and ensured that all medications were taken safely.
- Communicated effectively with doctors, nurses, social workers and other health professionals regarding patient care.
- Assisted with meal planning to meet nutritional plans.
- Drove clients to doctors' appointments and social outings.
Operations Manager
CVS Pharmacy
San Jacinto, CA
09.2011 - 12.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Enforced federal, state, local and company rules for safety and operations.
Education
Certificate - Medical Claims/Billing
U.S Career Institute
Online09-2014
Certificate - Administrative/Clinical Medical Assistant
Summit Career College
Anaheim, CA09-2009
Skills
- Workflow Optimization
- Performance reporting
- P&L Management
- Customer Service
- Incidents management
- Superb time management skills
- Maintaining Compliance
- Troubleshooting and problem solving
- Client Relations
- Inventory Control
Timeline
House Manager/Home Care Provider
Melody Oswald/ Gary Combs
01.2018 - Current
Operations Manager
CVS Pharmacy
09.2011 - 12.2024
Certificate - Medical Claims/Billing
U.S Career Institute
Certificate - Administrative/Clinical Medical Assistant
Summit Career College