Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Kindt

Hudson

Summary

Experienced in policy analysis, development, and implementation. Brings a wealth of knowledge and expertise. Strong focus on in-depth research and critical thinking. Successfully crafts effective policy recommendations with significant impact. Understanding of carrier guidelines and market appetites to navigate complex landscapes and develop strategies aligned with industry standards.

Overview

16
16
years of professional experience

Work History

Policy Specialist

Agency Administrators
03.2022 - Current


  • Negotiated contract renewals, securing continued business partnerships with satisfied clients.
  • Boosted revenue through upselling and cross-selling opportunities during customer interactions.
  • Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.

Retention Specialist

Simply IOA/Insurance Office of America
01.2018 - 12.2021
  • Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
  • Negotiated contract renewals, securing continued business partnerships with satisfied clients.
  • Boosted revenue through upselling and cross-selling opportunities during customer interactions.
  • Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.

Commercial Insurance Assistant

Barrett-harding Insurance
09.2016 - 12.2017


  • Handled sensitive client information with discretion while maintaining strict confidentiality standards according to company guidelines.
  • Balanced multiple tasks and deadlines while maintaining a strong focus on client satisfaction, demonstrating excellent time management skills.

Insurance Agent

Omega Insurance Agency / Homeowners Choice INC
05.2009 - 08.2016
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.

Education

Associate of Arts - Culinary Arts

International Culinary Academy
Pittsburgh, PA
03-1999

Skills

  • Policy analysis
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Adaptability and flexibility
  • Decision-making
  • Self motivation
  • Interpersonal skills
  • Professionalism
  • Written communication

Timeline

Policy Specialist

Agency Administrators
03.2022 - Current

Retention Specialist

Simply IOA/Insurance Office of America
01.2018 - 12.2021

Commercial Insurance Assistant

Barrett-harding Insurance
09.2016 - 12.2017

Insurance Agent

Omega Insurance Agency / Homeowners Choice INC
05.2009 - 08.2016

Associate of Arts - Culinary Arts

International Culinary Academy

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Melissa Kindt