Amber Sallings

• December 2024 to Present and December 2010 to July 2022
• Issued Title Policy for Title Insurance for Refinance and Purchase files.
• Work closely with Local Searchers to obtain policy they issue to send to Clients, in Local Counties for the states of Idaho, Oregon and Washington.
• Work Closely with Local Searchers to obtain the Countersignature to the policy FNAS issues to send to the client for the entire state of South Dakota.
• From July 2022 to December 2024. I was the Team Lead over the Recording Department, and then was given the Policy and VM/Search Departments to watch over and in December of 2024 I decided to take a step back due to Recording Reviewers leaving, or let go to go back to Recording full time while still helping in Policy and VM/Search as FNAS was not able to find another Recording Reviewer to match my same skill sets and it was too much to maintain watching over three departments and being full time production.
• As Team Lead my job function was to maintain files being worked accurately.
• Handling any escalated issue we may have encountered from the Client, Local Searcher or Policy Team.

December 2024 to Present Time and July 2010 to July 2020.

• Executed accurate data entry and documentation processes to streamline operational workflows.
• Created Training SOPs on how to work individual actions. SOPs for Team Members to refer back to when running into issues or just to refresh yourself it was something that was not always done .
• Review Documents for accuracy and submit documents online and direct to the County.
• Work with FNAS Clients to correct any issues found during my review or by the county.
• Coordinated with management to develop strategic plans for optimizing recording operations and resource allocation.
• From July 2020 to December 2024. I was was the Team Lead over the Recording Department and in July of 2022 I was given the Policy and VM/Search Departments to watch over and in December 2024 I decided to take a step back due to Recording Reviewers leaving, or let go to go back to Recording full time while still helping in Policy and VM/Search as FNAS was not able to find another Recording Reviewer to match my same skill sets and it was too much to maintain watching over three departments and being full time production.
• As Lead over Recording it was my job to distribute the Documents received out to the Recording Reviewers.
• Worked Errors and Escalated Issues and worked with Team to teach them how to avoid issues.
• Created a State by State Guide for Team to use based off prior rejections from different states and counties.

• December 2024 to Present. December 2010 to July 2022.
• Developed and maintained training materials for new team members, improving onboarding efficiency.
• Mentored junior staff, fostering skills development and enhancing team performance.
• Worked files to clear any issues the Searcher/Abstractor may have ran into, such as not being able to locate the property we need to have searched.
• Received Search Docs from Searcher/Abstractor to send to Exam Team.
• From July 2022 to December 2024. I was the Team Lead over the Recording Department and in July of 2022 I was given the Policy and VM/Search Departments to watch over and in December 2024 I decided to take a step back due to Recording Reviewers leaving, or let go to go back to Recording full time while still helping in Policy and VM/Search as FNAS was not able to find another Recording Reviewer to match my same skill sets and it was too much to maintain watching over three departments and being full time production.
• As the Lead over the VM/Search Team I watched the Production and distrusted the work load to the team.
• Created SOPS
• Worked any Escalated issues and Errors.
• Taught Team to watch out for errors and issues.

• Created and implemented Document Review Checklist.
• Review Lender Loan packages for proper signatures for Various Lenders.Tracked and located all closed files to ensure they were properly recorded.
• Created Training Guides for new employees.
• Responsible for Reviewing Texas HUDs prior to being executed by the Escrow Officer.
• Ensured Loan Agreements and documents were completed and accurate according to policy and procedure.
• Followed up with the Customers when files we incomplete due to needing correctly signed documents back to have the file and loan documents completed for submission.
• Final Review of Files prior to funding.
• Established a rapport with business contacts to ensure the customers satisfaction.

From August 2002 to January 2004 Position was a Document Auditor

• Was Responsible for reviewing Lender Loan Packages to ensure accuracy of the docs prior to funding.
• Responsible for contacting the borrower(s), as needed to resolve any issues and work to have corrected.