MELISSA KISICKI
Apex,NC
Summary
Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
8
8
years of professional experience
Work History
Nurse Care Manager
Humana
12.2022 - Current
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Maintains disease, reimbursement and insurance coverage expertise through continuing
medical education and attendance at relevant conferences and other educational opportunities. - Educates patients, caregivers, family members, health care providers, and others
regarding insurance options and limitations, including requirements necessary to initiate
and maintain treatment, patient services’ offerings and relevant disease/product
information as necessary. - Fosters collaborative relationships with all internal and external customers including but
not limited to Patient Education Liaisons, medical, sales, field reimbursement, corporate
accounts, patient advocacy, insurance company case managers, specialty pharmacies,
home health agencies, and office coordinators..
Virtual Clinical Educator
Ashfield Healthcare
05.2022 - 12.2022
- To provide in-bound or outbound non-promotional disease state related educational support to identified customers as directed by the client company.
- Provide therapy and or medical device product education including but not limited to supplemental injection/infusion/inhalation training support or technique.
- To present virtual educational programs to Healthcare Professionals/Patients/Caregivers or other identified customers in accordance with client procedures
- Conducting outbound medication adherence support to patients and caregivers.
- To maintain excellent quality and superior customer service while adhering to program talking points or scripts and leverage live video conferencing software on the web/client specific websites as applicable.
Medical Information Specialist
PPD Development
06.2021 - 12.2021
- Provides technical and medical information, and/or performs intake of adverse events/product complaints with quality customer service. Analyzes and researches inquiries and documents interactions according to organizational,client and regulatory guidelines.
- Identifies,records,and triages adverse events and product complaints according to organizational, client, and regulatory guidelines and provides additional support (including follow-up)as needed.
- Maintains thorough knowledge of project and corporate policies and procedures including client products,SOPs, GCPs,and applicable regulatory requirements..
Immunology Nurse Educator
IQVIA
08.2019 - 04.2021
- Provided education and support to new and existing patients with chronic diseases.
- Maintained 200+ patients simultaneously while meeting designated key performance metrics.
- Provided both virtual and in person injection training to patients on biologic injections.
- Reported adverse events and product complaints according to regulatory guidelines.
Registered Nurse, Intensive Care Unit
WakeMed Ca
09.2018 - 06.2019
- Performed nursing care following prescribed rules, policies, protocol and procedure.
- Established and implemented nursing care plans for each patient through assessment, development, activation and evaluation.
- Developed and adapted individualized treatment plans according to patient recovery goals.
- Trained and mentored new RNs on best practices, hospital policies and standards of care..
- Participated in monitoring, maintaining and improving nursing sensitive indicators, core measures and other identified outcome measures.
- Treated patients using pharmacological and non-pharmacological treatment modalities to address various disorders, diseases and injuries.
- Functioned as charge nurse and assumed patient care in absence of nurses ending or arriving for shifts.
- Improved patient outcomes and quality of care by determining and suggesting changes to processes.
Critical Care Registered Nurse
UNC Rex Hospital
06.2015 - 05.2018
- Treated patients with broad range of acute, life-threatening diagnoses.
- Collaborated with interdisciplinary healthcare professionals to create, implement and adapt individualized care plans.
- Managed PA catheters and arterials, vasoactive drug administration and titration, thrombolytic therapy, dysrhythmia interpretation and chest tube management.
- Prioritized patient care assignments based on patient conditions to achieve optimal outcomes.
- Instructed patients, families and caregivers on diagnoses, chronic disease management and medication self-management.
- Assessed patients, documented observations and reviewed patient charts to determine care needs.
- Mentored new nurses on practices and procedures to drive patient outcome goals.
- Provided direct care in critical care units, including surgical, cardiac, and neurological units.
- Educated patients on treatment plans, medications and aftercare procedures.
- Liaised between patients, families and care staff in care delivery.
- Located additional community resources for patients to assist with recovery.
Education
B.S - Nursing
UNIVERSITY OF TENNESSEE
KNOXVILLE, TN05.1998
Skills
- Patient Health Information Access
- Disease Management
- Electronic Charting
- EMR Systems
- Utilization Management
- Patient Treatment
- MEDITECH EHR Software
- Patient Care Assessment
- Microsoft Office
- Quality program protocols
- Product and service knowledge
- Clinical Documentation Management
- Diabetic teaching
- Compliance Advisory
- Medicare Compliance
- Health Information Systems (HIS)
- Clinical Quality Program Standards
- Seasoned in Medical Clinical Procedures
- HIPAA Guidelines
Timeline
Nurse Care Manager
Humana
12.2022 - Current
Virtual Clinical Educator
Ashfield Healthcare
05.2022 - 12.2022
Medical Information Specialist
PPD Development
06.2021 - 12.2021
Immunology Nurse Educator
IQVIA
08.2019 - 04.2021
Registered Nurse, Intensive Care Unit
WakeMed Ca
09.2018 - 06.2019
Critical Care Registered Nurse
UNC Rex Hospital
06.2015 - 05.2018
B.S - Nursing
UNIVERSITY OF TENNESSEE
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