Melissa Klein
Muskegon,MI
Summary
Reliable and adaptable professional with experience in Retail, Customer Service and Healthcare. Demonstrates strong communication, organization, and teamwork skills, quickly mastering new procedures while maintaining a commitment to excellent professionalism and operational support.
Overview
1
1
Certification
5
5
years of post-secondary education
18
18
years of professional experience
Work History
Sterile Processing Technician
Trinity Health
Muskegon, MI
09.2017 - 09.2026
- Assembled and prepared trays, instrument packs, and surgical sets for surgical operations.
- Inspected instrument sets for damage, cleanliness, and proper assembly.
- Operated mechanical washers and autoclaves in sterilization process
- Managed inventory and restocked emergency carts to ensure readiness for patient care
- Supported medical representatives by organizing surgical trays and instruments for procedures
Resident Aide Support
Seminole Shores Living Center
Norton Shores, MI
08.2015 - 08.2017
- Responded to daily requests from residents in residential living community, ensuring their needs were met promptly and effectively.
- Supported residents with daily chores, promoting a clean and comfortable living environment
- Coordinated transportation for residents to meals and activities, enhancing participation and engagement
Direct Care Taker
Northridge Group Home
Muskegon, MI
03.2014 - 05.2015
- Provided personal care to clients, such as bathing, grooming and toileting.
- Facilitated transport of residents to meals and activities, enhancing social interaction and engagement
- Prepared sleeping areas for residents to promote a clean environment, swept floors, and sanitized surfaces to support activities of daily living.
- Prepared meals and maintained clean, orderly living spaces.
Cashier
Sam's Club
Muskegon, MI
09.2012 - 02.2014
- Operated cash register accurately, processed payments via cash, check, credit card, gift card, or automatic debit to ensure smooth transactions.
- Issued receipts, refunds, credits or change due to customers.
- Balanced cash drawer and verified register totals at shift close.
- Assisted customers in locating products and answering inquiries. find specific products, answered questions, and offered product advice.
Cashier
Meijer
Muskegon, MI
08.2008 - 09.2012
- Operated cash register with accuracy, processing payments by cash, check, credit card, gift card, or automatic debit to ensure smooth transactions.
- Greeted customers and addressed inquiries about store products and services, fostering positive shopping experiences.
- Balanced cash drawer and verified register totals at shift close.
- Provided product lookups and stock information to sales floor team members, enhancing customer assistance.
Education
Certificate - Sterile Processing Technology
Baker College
Muskegon, MI 08.2017 - 06.2018
High School Diploma - American Studies
Muskegon High School
Muskegon, Michigan 08.2002 - 06.2006
Skills
- Effective communication
- Surgical instrument handling
- Autoclave operation
- Surgical tray assembly
- Decontamination procedures
- Quality assurance
- Inventory management
- Inventory control
- Supply restocking
- Stock management
- Attention to detail
- Patient care support
- Instrument sterilization
- Team collaboration
- Time management
- Decontamination procedures
Certification
Sterile Processing Technician Certificate, Baker College, MI
Timeline
Sterile Processing Technician
Trinity Health
09.2017 - 09.2026
Certificate - Sterile Processing Technology
Baker College
08.2017 - 06.2018
Resident Aide Support
Seminole Shores Living Center
08.2015 - 08.2017
Direct Care Taker
Northridge Group Home
03.2014 - 05.2015
Cashier
Sam's Club
09.2012 - 02.2014
Cashier
Meijer
08.2008 - 09.2012
High School Diploma - American Studies
Muskegon High School
08.2002 - 06.2006