Melissa Knighton
Brooklyn,MI
Summary
Compassionate Medical Assistant with a strong background in patient care and documentation. Skilled in critical thinking and quality improvement, contributing to enhanced patient safety and satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Quality Control Analyst
Morley Companies
Saginaw, MI
11.2020 - 04.2022
- Assisted in training team members on quality assurance practices and standards.
- Provided training to new hires on quality control procedures, fostering a culture of excellence within the team.
- Reported problems and concerns to management.
Medical Assistant
Intermountain Healthcare Taylorsville Clinic
Taylorsville, UT
01.2011 - 11.2011
- Administered medications and injections per physician directives, ensuring patient safety and compliance with protocols.
- Assisted in patient triage and intake processes, enhancing workflow efficiency in fast-paced environment.
- Prepared examination rooms, maintaining cleanliness and readiness for patient visits to uphold clinic standards.
- Documented patient histories and vital signs accurately, contributing to comprehensive medical records management.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Aided in accurate diagnoses by ordering laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Assisted with coding processes, ensuring accurate insurance claims.
Medical Assistant (Float)
Polyclinic
Seattle, WA
04.2004 - 04.2006
- Assisted 1 of 97 physicians/specialists to cover for their medical assistants that had time off for that day.
- Conformed to the needs of each physician/specialist
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Medical Assistant
Intermountain Healthcare South Jordan Clinic
South Jordan, UT
04.2002 - 04.2004
- Administered medications and injections per physician directives, ensuring patient safety and compliance with protocols.
- Assisted in patient triage and intake processes, enhancing workflow efficiency in fast-paced environment.
- Prepared examination rooms, maintaining cleanliness and readiness for patient visits to uphold clinic standards.
- Coordinated patient scheduling and follow-up appointments, optimizing clinic operations and patient satisfaction.
Education
No Degree - Medical Billing/Coding Certificate
BYU Pathway/Ensign College
Salt Lake City, UT04-2026
Associate of Applied Science - Medical Assisting
Provo College
Provo, UT11-2000
Skills
- Quality improvement
- Training implementation
- Continuous improvement
- Performance assessment
- Documentation
- Attention to detail
- Staff training
- Production monitoring and assessment
- Critical thinking
Accomplishments
- Supervised team of 9 new hires and had one of the highest attrition rates for new hires.
- Received 5 promotions at Morley Companies within 9 months of starting my employment.
- Handled many dissatisfied customers with complex vehicle concerns and was able to resolve each issue which achieved total customer satisfaction.
- Created and sustained many trustworthy, professional relationships with Patients which enhanced the patient's desire to trust the medical decisions that were made.
- Put in charge of doing all of the pre-authorizations required by insurances for medications and tests.
Certification
- AAPC certified professional coder (I will be taking the test no later than June of 2026)
Timeline
Quality Control Analyst
Morley Companies
11.2020 - 04.2022
Medical Assistant
Intermountain Healthcare Taylorsville Clinic
01.2011 - 11.2011
Medical Assistant (Float)
Polyclinic
04.2004 - 04.2006
Medical Assistant
Intermountain Healthcare South Jordan Clinic
04.2002 - 04.2004
No Degree - Medical Billing/Coding Certificate
BYU Pathway/Ensign College
Associate of Applied Science - Medical Assisting
Provo College