Melissa Koetter
Chapmanville
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
Work History
Home Cleaner
Homeaglow
01.2021 - 06.2022
- Conducted thorough cleaning of residential spaces, ensuring high standards of cleanliness and customer satisfaction.
- Utilized a variety of cleaning tools and products to maintain safe and efficient work environments.
- Adapted quickly to diverse client preferences, providing tailored cleaning solutions for unique household needs.
- Collaborated with team members to optimize workflow and improve service delivery efficiency.
Massage Therapist
A Touch Of Luck
04.2013 - 01.2020
- Conducted comprehensive client assessments to determine individual therapy needs.
- Delivered various massage techniques, including Swedish and deep tissue, ensuring client satisfaction.
- Maintained a clean and organized workspace to adhere to health and safety regulations.
Customer Service Representative
RDI Marketing
05.2008 - 04.2013
- Responded to customer inquiries via phone, email, and chat with professionalism and efficiency.
- Assisted customers in resolving issues, ensuring satisfaction and loyalty.
- Provided product information and guidance to enhance customer experience.
- Conducted follow-up calls to ensure resolution of customer concerns and feedback collection.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Massage Therapy
Cincinnati School of Medical Massage
Cincinnati, OH High School Diploma -
Reading Jr./Sr. High School
Cincinnati, OHSkills
- Customer service
- Active listening
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Conflict resolution
- Live chat support
Timeline
Home Cleaner
Homeaglow
01.2021 - 06.2022
Massage Therapist
A Touch Of Luck
04.2013 - 01.2020
Customer Service Representative
RDI Marketing
05.2008 - 04.2013
Massage Therapy
Cincinnati School of Medical Massage
High School Diploma -
Reading Jr./Sr. High School