Melissa Kolbo
Wenatchee,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Substitute Teacher
Wenatchee School District
Wenatchee, WA
02.2021 - Current
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Assistant Manager
The Gingerbread Factory
Leavenworth, WA
10.2020 - 01.2021
- Scheduling and managing employees, shipments, and organizing massive orders under challenging time frames.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Monitored security and handled incidents calmly.
Hostess
Mozart's Steak House
Leavenworth, WA
11.2019 - 10.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Used cash registers and credit card machines to cash out customers.
- Conducted dining room and server checks to assess readiness for expected customer loads.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Primary Teacher
The Learning Well
Wenatchee, WA
08.2019 - 10.2020
- Lesson planning, development, organization and teaching students.
- Used learning stations to incorporate colors, shapes and textures to help students develop communication skills and build relationships.
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
- Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal.
- Fostered student curiosity and interest in learning through hands-on activities and field trips.
Assistant Manager
Belly To Baby
Wenatchee , WA
05.2008 - 03.2009
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Education
M.A - Teaching
GRAND CANYON UNIVERSITY
Phoenix, AZ12.2005
B.A. - Elementary Education, Psychology endorsement
NORTHWEST UNIVERSITY
Kirkland, WA05.2002
Skills
- Operations management
- Recruiting and interviewing
- Relationship building and management
- Adaptable
- Creative problem solving
- Organization and Time Management
- Self-Motivated
- Dependable and Responsible
- Excellent Communication
Timeline
Substitute Teacher
Wenatchee School District
02.2021 - Current
Assistant Manager
The Gingerbread Factory
10.2020 - 01.2021
Hostess
Mozart's Steak House
11.2019 - 10.2020
Primary Teacher
The Learning Well
08.2019 - 10.2020
Assistant Manager
Belly To Baby
05.2008 - 03.2009
M.A - Teaching
GRAND CANYON UNIVERSITY
B.A. - Elementary Education, Psychology endorsement
NORTHWEST UNIVERSITY