Summary
Overview
Work History
Education
Skills
Timeline
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MELISSA KOWALSKI

Wilmington,NC

Summary

Award-winning and highly driven sales professional with over 15 years of experience in residential real estate, insurance, and team leadership. Recognized for achieving Top 10 national sales rankings, creating dynamic and effective social media marketing campaigns, and delivering high levels of customer satisfaction. Adept at contract negotiation, closing processes, underwriting policies, and leading high-performing sales teams. Passionate about guiding clients through homeownership journeys and consistently exceeding expectations.

Overview

18
18
years of professional experience

Work History

Sales Consultant

Century Complete
Myrtle Beach, SC
01.2021 - 07.2025
  • Ranked in the Top 10 Sales Consultants nationwide for multiple consecutive years.
  • Successfully managed high-volume sales pipeline across multiple communities.
  • Developed targeted social media campaigns to promote quick move-in homes, increasing walk-in traffic and conversions.
  • Provided tailored support to first-time buyers, military families, and investors.
  • Consistently scored in top percentile of Eliant Survey results for professionalism and communication.
  • Collaborated with construction managers and closing coordinators to ensure timely delivery and seamless customer experience.

Division Sales Manager

Century Complete
Wilmington, NC
01.2019 - 01.2021
  • Led, trained, and mentored a team of 6+ sales consultants across several active communities.
  • Introduced local marketing initiatives including influencer partnerships and virtual tours during the pandemic.
  • Developed onboarding tools and sales playbooks that were later adopted company-wide.
  • Analyzed market data to realign pricing strategy and optimize inventory turnover.
  • Maintained accountability standards across performance, follow-up, and customer satisfaction metrics.

Sales Consultant

Century Complete
Wilmington, NC
01.2018 - 01.2019
  • Closed high-volume monthly transactions in a competitive sales territory.
  • Organized successful community events and open houses, leading to multiple on-site offers.
  • Built relationships with local lenders and real estate agents to expand buyer network.

Closing Coordinator

Century Complete
Myrtle Beach, SC
01.2017 - 01.2018
  • Oversaw all contract-to-close documentation for 50+ new home sales per quarter.
  • Coordinated schedules with attorneys, lenders, and title agents to ensure smooth closings.
  • Maintained detailed records and followed up with customers regularly, contributing to high post-closing satisfaction ratings.

Owner

Sandpiper Insurance Agency
Pawleys Island, SC
01.2014 - 01.2017
  • Founded and grew a successful independent agency serving homeowners, auto, and life insurance clients.
  • Marketed services through community networking events, referral partnerships, and online presence.
  • Maintained high retention rate through personal service and in-depth policy reviews.
  • Handled all quoting, underwriting submissions, renewals, and claims support.

Underwriter

Farm Bureau Insurance
Cayce, SC
01.2010 - 01.2014
  • Reviewed complex applications across auto, home, and life policies for risk and eligibility.
  • Worked closely with agents to provide coverage options that balanced risk with customer needs.
  • Stayed current on regulatory changes and updated internal criteria accordingly.
  • Delivered continuing education workshops to agency staff on underwriting best practices.

NFIP Underwriter

National Flood Insurance Program
Blythewood, SC
01.2008 - 01.2010
  • Processed flood insurance applications and policy renewals in compliance with FEMA guidelines.
  • Collaborated with brokers and agents to clarify flood zone risk, elevation certifications, and mitigation credits.
  • Handled high-volume caseload while maintaining exceptional accuracy and attention to detail.
  • Trained new hires on documentation standards and software systems used in underwriting.

Education

Associates Degree -

Sacred Heart University
Fairfield, CT
01.1995

Skills

  • New Home Sales Strategy & Execution
  • Digital & Social Media Marketing Campaigns
  • Team Building, Coaching & Leadership
  • Customer Engagement & Relationship Management
  • Contract-to-Close Coordination
  • Eliant Survey Excellence Recognition
  • CRM & Homebuilder Tools: Salesforce, Lasso, Sales Simplicity, Newstar

Timeline

Sales Consultant

Century Complete
01.2021 - 07.2025

Division Sales Manager

Century Complete
01.2019 - 01.2021

Sales Consultant

Century Complete
01.2018 - 01.2019

Closing Coordinator

Century Complete
01.2017 - 01.2018

Owner

Sandpiper Insurance Agency
01.2014 - 01.2017

Underwriter

Farm Bureau Insurance
01.2010 - 01.2014

NFIP Underwriter

National Flood Insurance Program
01.2008 - 01.2010

Associates Degree -

Sacred Heart University

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