Dependable professional with a background in customer service and healthcare. Skilled in collaboration, workplace safety, and effective communication. Ready to leverage expertise to create organized, customer-focused environments and achieve team objectives.
Hi, I’m
Melissa Kratz
Marissa,IL
Summary
Overview
24
years of professional experience
2003
years of post-secondary education
Work History
WalmartSparta, Illinois
Team Member
01.2024 - 05.2024
Job overview
- Assisted customers with inquiries and provided product information.
- Maintained clean and organized sales floor displays.
- Restocked shelves and ensured product availability for customers.
- Collaborated with team members to achieve daily operational goals.
- Followed safety protocols and maintained a safe work environment.
- Engaged with customers to enhance their shopping experience positively.
- Worked hard to learn required tasks quickly to maximize performance.
McDonald'sSparta, Illinois
Team Member
01.2024 - 04.2024
Job overview
- Assisted customers with inquiries and provided product information.
- Maintained clean and organized sales floor displays.
- Restocked shelves and ensured product availability for customers.
- Operated cash register and processed customer transactions efficiently.
- Followed safety protocols and maintained a safe work environment.
- Maintained a clean and organized work area throughout shift.
New Athens Home For The AgedNew Athens, IL
Certified Nursing Assistant
06.2012 - 05.2014
Job overview
- Assisted residents with daily living activities and personal care routines.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and safety in resident living areas and common spaces.
- Collaborated with healthcare team to provide compassionate patient support.
- Documented resident care activities accurately in electronic health records.
- Communicated effectively with families regarding resident care needs and updates.
- Trained new staff on proper caregiving techniques and facility protocols.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
Passages Hospice Belleville, Illinois
Certified Nursing Assistant
08.2010 - 10.2012
Job overview
- Assisted residents with daily living activities and personal care routines.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and safety in resident living areas and common spaces.
- Collaborated with healthcare team to provide compassionate patient support.
- Documented resident care activities accurately in electronic health records.
- Engaged residents in social activities to enhance their well-being and comfort.
- Communicated effectively with families regarding resident care needs and updates.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Responded quickly to emergency situations involving sudden illness or injury.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
New Athens Home For The AgedNew Athens, Illinois
Certified Nursing Assistant
05.2006 - 06.2010
Job overview
- Assisted residents with daily living activities and personal care routines.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and safety in resident living areas and common spaces.
- Collaborated with healthcare team to provide compassionate patient support.
- Documented resident care activities accurately in electronic health records.
- Engaged residents in social activities to enhance their well-being and comfort.
- Communicated effectively with families regarding resident care needs and updates.
- Trained new staff on proper caregiving techniques and facility protocols.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
Red bud Nursing home Red Bud, Illinois
Certified Nursing Assistant
06.2005 - 08.2006
Job overview
- Assisted residents with daily living activities and personal care routines.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and safety in resident living areas and common spaces.
- Collaborated with healthcare team to provide compassionate patient support.
- Communicated effectively with families regarding resident care needs and updates.
- Trained new staff on proper caregiving techniques and facility protocols.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
Freeburg Care CenterFreeburg, Illinois
Certified Nursing Assistant
05.2000 - 06.2005
Job overview
- Assisted residents with daily living activities and personal care routines.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and safety in resident living areas and common spaces.
- Collaborated with healthcare team to provide compassionate patient support.
- Documented resident care activities accurately in electronic health records.
- Engaged residents in social activities to enhance their well-being and comfort.
- Communicated effectively with families regarding resident care needs and updates.
- Trained new staff on proper caregiving techniques and facility protocols.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
Education
Marissa Jr Sr High School Marissa, IL
University Overview
Beck Vocational CenterMarissa, IL
Certified Nursing Assistant from Certified Nursing Assistant
03.1999 - 05.2000
University Overview
Skills
- Customer service
- Product knowledge
- Cash handling
- Visual merchandising
- Dependability and reliability
- Teamwork and collaboration
- Workplace safety
- Facility cleaning
- Money handling
- Hospitality and accommodation
- Flexible schedule
Timeline
Team Member
Walmart
01.2024 - 05.2024
Team Member
McDonald's
01.2024 - 04.2024
Certified Nursing Assistant
New Athens Home For The Aged
06.2012 - 05.2014
Certified Nursing Assistant
Passages Hospice
08.2010 - 10.2012
Certified Nursing Assistant
New Athens Home For The Aged
05.2006 - 06.2010
Certified Nursing Assistant
Red bud Nursing home
06.2005 - 08.2006
Certified Nursing Assistant
Freeburg Care Center
05.2000 - 06.2005
Beck Vocational Center
Certified Nursing Assistant from Certified Nursing Assistant
03.1999 - 05.2000
Marissa Jr Sr High School
06.2001