Melissa Krizmanic
Coal City,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Diversified CPC International
Channahon, IL
01.2024 - Current
- Enter orders and related data into ERP system, Prepare and distribute production desk orders and related documentation. Prepare outbound shipping and required paperwork.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Prepare orders for invoicing. Prepare and send required after delivery information to customers.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Prepare monthly pricing for select accounts and prepare monthly sales reports.
- Coordinate international shipments as required.
Dental Assistant
Wilmington Family Dental
11.2020 - 01.2024
- Helping with infection control by sterilizing and disinfecting instruments, setting up instrument trays, preparing materials, and assisting with dental procedures
- Assisting the dentist during a variety of treatment procedures
- Taking impressions
- Taking X-ray’s
- Review the patient’s health history, noting any changes
- Supports dental care delivery by preparing treatment room, patient, instruments, and materials
- Prepares treatment room for patient by following prescribed procedures and protocols
- Assembles instrumentation by sterilizing and delivering instruments to treatment area, positioning instruments for dentist’s access, suctioning, and passing instruments
- Documents dental care services by charting in patient records.
Accounts Payable/Personal Assistant
Midwest Industrial Sales
01.2020 - 05.2020
- Answer Phones
- Enter invoices into Quickbooks
- Pay invoices weekly
- Open and disperse mail
- Special projects as assigned
- Enter new customers and vendors into Allied and Sales Force
- Filing
- Order office supplies.
Urological Manager
Wheelchair Sales and Service
03.2016 - 11.2019
- Insurance verification
- Medicare compliance calls
- Create purchase orders and invoicing in quick books
- Schedule deliveries of supplies
- Place orders with appropriate vendors
- Insurance prior authorizations
- Verify purchase requisitions by comparing items to master list
- Customer Service Calls
- Gross profit spreadsheets.
Patient Access Representative
R1 RCM
02.2019 - 09.2019
- Perform registration and basic insurance verification, ensuring collection of 7 critical data yum elements necessary for proper billing
- Identify and update patient demographic information
- Identify non - participating insurance or out of network plans
- Obtain insurance card copies or validate insurance information via electronic medical record
- Provide courteous and accurate patient and hospital information
- Prepare documents for imaging/scanning into electronic patient records
- Explain processes and forms to patients prior to securing signatures and ensure all documents are properly signed.
Skills
- Onesource
- CMS
- Microsoft Office
- Quickbooks
- Meditech
- EMR
- Insurance Verification
- Medical Records
- Deacom
- Dentrix
- Dental Assisting
- Chairside Assisting
Certification
- Certificate in Dental Assisting
- Coronal Polishing/Sealant Certificate
Timeline
Customer Support Specialist
Diversified CPC International
01.2024 - Current
Dental Assistant
Wilmington Family Dental
11.2020 - 01.2024
Accounts Payable/Personal Assistant
Midwest Industrial Sales
01.2020 - 05.2020
Patient Access Representative
R1 RCM
02.2019 - 09.2019
Urological Manager
Wheelchair Sales and Service
03.2016 - 11.2019
- Certificate in Dental Assisting
- Coronal Polishing/Sealant Certificate