Melissa Kuhn
Petersburg,WV
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Logistics -Transportation Specialist
RMX Global
10.2020 - Current
- Coordinated end-to-end supply chain operations for timely and cost-effective delivery of goods
- Provide customers with the most efficient and safe mode of transportation
- Used critical thinking to break down problems, evaluate solutions and make decisions to provide the best service for the customer
- Responsible for prospecting and converting leads into new customers and assisting customers with requests for quotes
- Grew new and existing business utilizing all services available
- Strong price negotiations to grow sustainable and profitable business relationships
- Increase revenues and improve profitability.
- Developed strong relationships with vendors and clients, resulting in increased business opportunities.
- Safeguarded company reputation by maintaining compliance with all federal, state, and local regulations.
- Enhanced transportation efficiency by optimizing route planning and scheduling.
Waitress
Mullins 1847 Restaurant
07.2017 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Set dining tables to prepare for diverse types of events and follow strict service standards
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Balance sales receipts at the end of each shift and prepare deposits.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Sales Clerk
Builders Center
03.2018 - 03.2020
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Provided support to customers by facilitating transactions, assisting with product location, and encouraging participation in loyalty programs to drive sales growth
- Maintained current knowledge of store promotions and highlighted sales to customers
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects
- Conducted inventory counts
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Helped customers manage large purchases by collecting items from shelves and storage locations
- Set up new sales displays each season.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
Office Manager/Laborer
Upoles Snow Removal and Lawn Care
08.2015 - 01.2017
- Determined charges for services, collected payments, or arranged for billing
- Kept records of customer interactions or transactions, recording details of inquiries
- Completed monthly and annual reports
- Prepared contracts for bids for upcoming seasons
- Maintained or obtained subcontractors to service all contracted locations
- Completed any job assigned as needed.
Secretary
EACHS Head Start
01.2016 - 08.2016
- Greeted persons entering establishment, determined nature and purpose of visit, and directed or escorted them to specific destinations
- Filed and maintained records
- Provided information about establishment, such as location of departments or offices, employees within the organization, or services provided
- Collected, sorted, distributed, or prepared mail, messages, or courier deliveries
- Processed and prepared memos, correspondence, travel vouchers, or other documents
- Transmitted information or documents to customers, using computer, mail, or facsimile machine
- Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Scheduled space or equipment for special programs and prepared lists of participants
- Enrolled individuals to participate in programs and notified them of their acceptance
- Took orders for merchandise or materials and sent them to the proper departments to be filled
- Kept a current record of staff members' whereabouts and availability
- Analyzed data to determine answers to questions from customers or members of the public
- Scheduled appointments and maintained and updated appointment calendars
- Performed duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
Customer Service Representative
Summit Community Bank
07.2006 - 09.2011
- Conferred with customers by telephone or in person to provide information about products or services, open accounts, cancel accounts, or obtain details of complaints
- Referred unresolved customer grievances to designated departments for further investigation
- Determined charges for services requested, collected deposits or payments, or arranged for billing
- Checked to ensure that appropriate changes were made to resolve customers' problems
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Completed monthly reports, prepared change of address records, or issued service orders, using computers
- Solicited sales of new or additional services or products.
Loan Assistant
Summit Community Bank
11.2003 - 07.2006
- Obtained and compiled copies of loan applicants' credit histories, corporate financial statements, and other financial information
- Met with applicants to obtain information for loan applications and to answer questions about the process
- Explained to customers the different types of loans and credit options that are available, as well as the terms of those services
- Reviewed loan agreements to ensure that they are complete and accurate according to policy
- Handled customer complaints and took appropriate action to resolve them
- Stayed abreast of new types of loans and other financial services and products to better meet customers' needs
- Reviewed and updated credit and loan files
- Submitted applications to credit analysts for verification and recommendation
- Conferred with underwriters to aid in resolving mortgage application problems
- Worked with clients to identify their financial goals and to find ways of reaching those goals
- Prepared reports to send to customers whose accounts are delinquent, and forwarded irreconcilable accounts for collector action
- Any duties assigned by Loan Officer.
Education
High School Diploma -
Pleasant Valley Christian Academy
Oakland, MDAssociates in Applied Science -
Garrett Community College
McHenry, MDWest Virginia University
Morgantown, WVSkills
- Strong organizational and time management skills
- Above average computer knowledge
- Excellent interpersonal communication skills
- Managing schedules
- Documentation Management
- Critical Thinking
- Problem-solving abilities
Timeline
Logistics -Transportation Specialist
RMX Global
10.2020 - Current
Sales Clerk
Builders Center
03.2018 - 03.2020
Waitress
Mullins 1847 Restaurant
07.2017 - Current
Secretary
EACHS Head Start
01.2016 - 08.2016
Office Manager/Laborer
Upoles Snow Removal and Lawn Care
08.2015 - 01.2017
Customer Service Representative
Summit Community Bank
07.2006 - 09.2011
Loan Assistant
Summit Community Bank
11.2003 - 07.2006
High School Diploma -
Pleasant Valley Christian Academy
Associates in Applied Science -
Garrett Community College
West Virginia University