Melissa La Belle
Summary
Organized Physician Coordinator skilled in team coordination and time management. Strong communicator while displaying excellent customer service skills. Proven ability to streamline workflows, enhance patient care, and maintain organized systems for optimal efficiency. Team player who assists Physicians by handling Outlook Calendars and scheduling templates. Creates an inviting and positive work environment.
Overview
18
18
years of professional experience
Work History
Physician Coordinator
Emplify Health by Bellin
Green Bay, WI
02.2023 - Current
- Coordinated physician schedules, enhancing workflow efficiency in the practice.
- Scheduled meetings and coordinated outlook calendars for executives, providers and team members.
- Developed and maintained a system for tracking patient referrals and follow-up care.
- Communicated compassionately with patients as first point of contact for medical concerns, appointment scheduling, and medication requests while ensuring privacy of medical information.
- Completing paperwork in a timely matter such as patient's FMLA, short term disability paperwork and return to work letters when requested.
- Maintained filing systems and ensured documents were organized accurately.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Utilized computer systems such as EPIC, Excel, Word Document, Outlook and Skype.
Rehabilitation Aide/Patient Admissions Rep.
Emplify Health by Bellin
Green Bay, WI
09.2021 - 01.2023
- Assisted Physical Therapists with patient care and coordinated scheduling to enhance treatment flow.
- Maintained cleanliness and organization of therapy equipment and treatment areas.
- Analyzed therapy department statistics using Excel and presented findings to executives for informed decision-making.
- Coordinated calendars and schedules for 25 therapists, scheduling meetings and training sessions to optimize team collaboration.
- Running statistics for our therapy department using Excel and reporting those statistics to executives.
- Assisted therapists with patient exercises and rehabilitation activities.
- Supported administrative tasks, including scheduling appointments and managing files.
- Communicated regularly with other members of the healthcare team regarding patient care needs.
Shift Manager
Aldi
Green Bay, WI
03.2012 - 09.2021
- Led team during daily operations to optimize workflow and enhance service delivery.
- Delivered excellent customer service by efficiently processing transactions, restocking shelves, and addressing customer inquiries.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Managed inventory levels and restocked shelves to maintain product availability.
- Cultivated positive working relationships with staff, customers, and vendors to foster a collaborative environment.
- Performed cashiering duties such as transactions, cash handling, sales and returns.
- Cash handling and counting the safe at the end of each evening, bank depositing and interactions with local bank staff.
Lead Key Holder
Icing, by Claire’s
Green Bay, WI
08.2008 - 09.2012
- Managed cash register transactions and maintained accurate financial records.
- Organized merchandise displays to enhance product visibility and appeal.
- Conducted inventory counts and managed stock replenishment processes.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Monitored cash handling, replenishment, merchandising, stockroom organization and other operational processes to ensure compliance with company standards.
- Ear piercing procedures and education to patients.
- Performed duties such as opening and closing the retail store. Including end of day bank deposits, safe counts and cash handling.
Education
Some College (No Degree) - General Studies
Northeast Wisconsin Technical College
Green BaySkills
- Customer Service with Strong Communication Skills
- Team/Patient Coordination
- Scheduling and Calendar Management
- Time Management
- Multitasking and Prioritization
- Organization Skills
- Problem Solving
- Training & Development
- Creative Thinking
- Detail Oriented
Affiliations
- Coach Volunteer- Green Bay Youth Baseball; Assist in Director Role
- Coach Volunteer- Green Bay Kickers Soccer
Timeline
Physician Coordinator
Emplify Health by Bellin
02.2023 - Current
Rehabilitation Aide/Patient Admissions Rep.
Emplify Health by Bellin
09.2021 - 01.2023
Shift Manager
Aldi
03.2012 - 09.2021
Lead Key Holder
Icing, by Claire’s
08.2008 - 09.2012
Some College (No Degree) - General Studies
Northeast Wisconsin Technical College