Janiece Lola

Medical-Legal Services | Workers’ Compensation & Disability Evaluations

• Coordinated the full lifecycle of medical-legal evaluations for Qualified Medical Examiners (QMEs), Agreed Medical Evaluators (AMEs), and Independent Medical Evaluators (IMEs), serving as the liaison between physicians, attorneys, and claims adjusters.
• Scheduled and managed physician availability for evaluations, ensuring accurate calendar coordination and compliance with state regulations.
• Gathered, reviewed, and prepared complete case files—including medical records, legal documentation, diagnostic reports, and prior evaluations—for physician review.
• Coordinated the completion and delivery of legal medical reports, managing charts, diagnostic records, and supplemental materials.
• Supported physician onboarding, credentialing, and scheduling.
• Facilitated communication and task alignment between departments to maintain workflow efficiency.
  

• Scheduled workers’ comp patient appointments and managed referrals from adjusters, attorneys, and referring physicians.
• Collected and organized patient intake, verified insurance eligibility, and coordinated documentation (DFRs, PR-2s, disability forms).
• Maintained compliance with state regulations while managing a high volume of cases and patient files.
• Helped train and mentor new hires, providing guidance on scheduling systems, documentation procedures, and workflow expectations to ensure departmental consistency and efficiency.
  

• Handled multi-line phone system and scheduled patient appointments across various clinics.
• Provided accurate information regarding women’s health services, insurance options, and eligibility (e.g., Medi-Cal, Family PACT).
• Verified insurance coverage and created/upgraded patient profiles in the EMR system.
• Responded to general inquiries and routed calls to providers or departments based on patient needs.
• Ensured strict confidentiality and HIPAA compliance while delivering compassionate patient service.
• Performed data entry and verification for billing corrections.

• Maintained office supplies
• Created and maintained class spread sheets and attendance records
• Proctored and graded assessment test
• Assisted in mock interviews
• Recognized for exemplary customer service

• Managed a high volume of inbound calls to schedule primary care and specialty appointments for Kaiser members across multiple departments.
• Triaged urgent calls and routed patients to appropriate medical staff, including nurses and clinicians.
• Verified member information and ensured correct documentation within Kaiser’s scheduling and EMR systems.
• Composed and transmitted provider messages, resolved duplicate records, and processed self-referral updates.

• Performed daily and deep cleaning of patient rooms, clinical areas, surgical suites, lobbies, and offices per hospital protocols.
• Operated industrial cleaning equipment including floor buffers, vacuums, and chemical disinfectants in compliance with safety and OSHA guidelines.
• Removed general and biohazard waste (including sharps and soiled linen) and maintained secure sanitation procedures.
• Replenished restroom and hygiene supplies; cleaned and disinfected high-touch surfaces to reduce infection risks.
• Supported infection control efforts and contributed to safe, comfortable spaces for patients, visitors, and medical staff.