Melissa Lake
Grovetown,GA
Summary
Highly motivated and professional individual with extensive experience in sales qualifications and a proven track record of closing deals. Known for organization and attention to detail, adept at efficiently scheduling appointments and conducting thorough research on potential clients. Thrives in high-pressure environments, consistently meeting and exceeding challenging sales targets.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Development Representative
QuiGig
06.2023 - Current
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Won new business by articulating full value of company's capabilities to prospects.
Inside Sales/Moving Insurance
Relocation Insurance Group
12.2021 - 08.2022
- Inbound calls, emails, and text requests inquiring about insurance for their upcoming move
- I have obtained a P&C license in the state of GA
- Reduced financial risks with proactive identification of potential issues, leading to more informed decision making.
- Evaluated the effectiveness of existing reinsurance structures, proposing adjustments as necessary to improve overall risk management strategy.
- Improved client relationships by providing timely information on reinsurance program performance and addressing any concerns promptly.
Customer Service Claims Representative
Asurion - Remote
07.2012 - 09.2021
- Assist customers by taking inbound calls to register the protection plan, file a claim, or check on the status of a claim
- Follow the guidelines given, and utilize core values
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Served as a subject matter expert on specialized claims, providing guidance and support to other team members when needed.
- Trained new Claims Representatives on company policies, procedures, and software systems, improving overall team productivity.
Education
Associate of Arts - Business Management
Eton Institute
Everett, WA06.1991
Skills
- Goal-oriented mindset
- Teamwork and Collaboration
- Excellent Communication
- Customer Relationship Building
Certification
Property and Casualty License 02/01/22
Timeline
Sales Development Representative
QuiGig
06.2023 - Current
Inside Sales/Moving Insurance
Relocation Insurance Group
12.2021 - 08.2022
Customer Service Claims Representative
Asurion - Remote
07.2012 - 09.2021
Associate of Arts - Business Management
Eton Institute