Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Melissa Lakey

Houston,TX

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Maintenance Technician Supervisor

Jennings and jennings
Huffman, Texas
10.2025 - Current

Home Health Care Provider

Cornerstone Health Care
Houston, Texas
07.2020 - 11.2024
  • Provided personal care and assistance with daily living activities.
  • Administered medications as prescribed by healthcare professionals.
  • Communicated effectively with patients and families about care plans.
  • Maintained accurate patient records using electronic health systems.
  • Assisted patients with mobility and physical therapy exercises.
  • Monitored vital signs and reported changes to medical staff.
  • Ensured a safe and clean environment for patient comfort.
  • Collaborated with healthcare teams to coordinate comprehensive care services.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Performed light housekeeping tasks related to the safety of the patient's environment.
  • Provided in-home care to elderly and disabled patients, including assistance with daily living activities such as bathing, dressing, grooming, meal preparation, and medication management.
  • Assisted with client personal care needs to foster independence and well-being.
  • Accompanied patients to medical appointments to ensure understanding of physician instructions and appropriate follow-up care.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Prepared meals and snacks to meet individual nutritional requirements.
  • Provided emotional support to patients dealing with illness or disability challenges.
  • Monitored medications for patients with various conditions and kept watchful eye for side effects.
  • Supervised medication administration, personal hygiene, and other activities of daily living.
  • Provided companionship through conversation, outings, reading aloud, playing games.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Assessed patient conditions by monitoring vital signs and tracking changes in health status.
  • Managed supplies inventory by ordering necessary items when needed.
  • Ensured adherence to infection control protocols within the home setting.
  • Maintained accurate records of patient assessments, treatments, medications, and changes in condition.
  • Planned optimal meals based on established nutritional plans.
  • Attended regular staff meetings with supervisors or colleagues to discuss client issues or concerns.
  • Responded promptly to all inquiries from supervisors or clients regarding home health services rendered.
  • Coordinated transportation services for medical appointments or other errands.
  • Assisted with physical therapy exercises as directed by a physical therapist or nurse practitioner.
  • Kept abreast of changing regulations related to home health services provision.
  • Participated in continuing education programs relevant to home health care provision.
  • Developed individualized care plans for each patient based on needs assessment.
  • Prepared patients for both routine tests and complicated surgeries.
  • Delivered high level of assistance with cooking, meal preparation, and shopping.
  • Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
  • Massaged patients or applied liniment, alcohol rubs or heat-lamp stimulation.
  • Checked patients' pulse, temperature and respiration.
  • Cared for disabled children or children with sick or disabled parents.

Water Mold Restoration

Black and Mooring
Houston, Texas
01.2022 - 07.2024
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Recognized by management for providing exceptional customer service.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Achieved cost-savings by developing functional solutions to problems.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.

Driver Supervisor

AutoNation
Houston, Texas
11.2021 - 11.2023
  • Supervised daily operations and driver schedules for an automotive retail leader.
  • Ensured compliance with safety regulations and company policies during transportation tasks.
  • Trained new drivers on route management and customer service standards.
  • Coordinated vehicle maintenance schedules to optimize fleet performance and reliability.
  • Monitored driver performance and provided feedback to enhance efficiency and safety.
  • Implemented operational procedures to improve logistics and delivery processes.
  • Communicated with team members to resolve issues and streamline workflows effectively.
  • Managed inventory of vehicles, ensuring readiness for customer needs and demands.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Coached drivers on proper techniques for loading and unloading cargo safely.
  • Maintained professional relationships with customers by providing prompt delivery services.
  • Investigated reports of accidents and incidents and took appropriate corrective action as needed.
  • Tracked driver behavior, timekeeping and attendance.
  • Monitored driver performance and provided guidance on safety measures.
  • Facilitated communication between drivers and dispatch personnel regarding route changes and other issues.
  • Kept track of driver hours and miles to achieve maximum productivity in given hours.
  • Maintained accurate records of daily driver activities including hours worked, miles driven, deliveries made.
  • Conducted regular vehicle inspections to ensure they were in safe operating condition.
  • Participated in safety meetings to discuss best practices for accident prevention.
  • Investigated collisions and passenger injuries, documenting incidents in reports.
  • Communicated with team leaders to manage driver pay, bills, security, and home time.
  • Implemented disciplinary actions when necessary according to company policies.
  • Assisted with recruiting qualified drivers to fill open positions within the company.
  • Provided feedback on employee performance and identified areas of improvement.
  • Developed effective training programs for new drivers.
  • Evaluated routes for efficiency and cost savings opportunities.
  • Coordinated the scheduling of vehicles to meet customer demands while optimizing fleet utilization rates.
  • Initiated team briefings for drivers to discuss key performance targets and ways to improve bottom line.
  • Prepared reports outlining driver performance statistics for management review.
  • Performed administrative tasks such as payroll processing and record keeping for driver information.
  • Analyzed data from GPS tracking devices to monitor driver performance.
  • Conducted annual performance reviews to assist drivers with maintaining required standards.
  • Identified root causes and feedback outcomes by communicating with team and monitoring service delivery.
  • Drove vehicles with capacities many tons to transport materials to and from residences, offices, and industrial yards.
  • Coordinated load planning for drivers to minimize dispatch delays.
  • Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
  • Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
  • Dispatched personnel and vehicles in response to telephone or radio reports of emergencies.
  • Managed maintenance and repair actions for team equipment and vehicles.
  • Operated machines and equipment to complete work assignments or to assist workers.
  • Oversaw team scheduling and individual assignments to meet coverage demands.
  • Handled personnel hiring, performance evaluations and disciplinary actions.
  • Reviewed orders, production schedules and blueprints to determine work sequences and material shipping dates.

Driver

HAA
Houston, Texas
06.2022 - 08.2023
  • Operated delivery vehicles safely across designated routes.
  • Maintained vehicle cleanliness and performed routine inspections.
  • Communicated with dispatch to confirm delivery schedules.
  • Loaded and unloaded goods efficiently for transport.
  • Completed documentation for deliveries accurately and promptly.
  • Assisted in training new drivers on safety protocols.
  • Provided excellent customer service during deliveries and pickups.
  • Delivered goods and services to customers on time and in excellent condition.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Documented daily mileage, gas, and other data.
  • Adhered to company policies and procedures related to safety and security standards.
  • Delivered packages to customers in a timely and efficient manner.
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Performed pre-trip inspection checks and reported problems to supervisor.
  • Secured merchandise, avoiding damage during transportation.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Picked up clients from specific locations to transport and drop off at destinations.
  • Checked loads to ensure that cargo was secure and distributed evenly.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Assisted with loading and unloading freight when necessary.
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.
  • Drove trucks to and from job sites to deliver supplies.
  • Determined most expedient trip by mapping out driving routes ahead of time.
  • Saved fuel by leveraging GPS to identify faster routes.
  • Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
  • Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
  • Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
  • Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
  • Operated standard warehouse equipment to assist with loading and unloading of deliveries.
  • Managed time efficiently when making multiple stops along designated routes.
  • Inspected vehicles for mechanical items and safety issues prior to operating them.
  • Assisted passengers with loading and unloading their luggage.
  • Coordinated with warehouse staff for efficient cargo loading and unloading.
  • Reported any vehicle malfunctions or accidents immediately to management.
  • Demonstrated ability to handle emergency situations calmly and effectively.
  • Managed time effectively to meet tight delivery deadlines.
  • Utilized GPS and maps for efficient route planning.
  • Operated a variety of vehicles safely in diverse weather conditions.
  • Assisted in loading and unloading vehicles to ensure safe transport of goods.
  • Maintained delivery schedules without compromising safety.
  • Followed routes assigned by dispatchers to meet delivery objectives.
  • Ensured vehicle cleanliness and performed regular maintenance checks.
  • Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
  • Maintained detailed records of trips, including pick-up and drop-off times, mileage and fares collected.
  • Managed fuel consumption and expenses for vehicle operations.

Driver Manager

Driver
Houston, Texas
07.2020 - 06.2022
  • Coordinated driver schedules to optimize route efficiency and reduce downtime.
  • Monitored driver compliance with safety regulations and company policies.
  • Assisted in training new drivers on operational procedures and safety protocols.
  • Communicated with drivers to resolve issues and provide support during shifts.
  • Managed vehicle maintenance schedules to ensure fleet readiness and reliability.
  • Collaborated with logistics teams to plan deliveries and manage inventory flow.
  • Recorded driver performance metrics for evaluation and feedback purposes.
  • Provided administrative support by maintaining accurate driver records and documentation.
  • Tracked driver behavior, timekeeping and attendance.
  • Scheduled routes for drivers based on delivery requirements and availability.
  • Managed the daily operations of a fleet of drivers and vehicles.
  • Adhered to all applicable laws and regulations governing the transportation industry.
  • Tracked drivers and tractors to maximize utilization.
  • Coordinated with vendors to ensure timely delivery of supplies or materials.
  • Performed regular audits of driver logs to ensure accuracy and completeness.
  • Assisted in resolving customer complaints related to deliveries or other issues.
  • Trained new hires on company policies, procedures and safety protocols.
  • Analyzed driver logs to ensure accuracy and compliance with regulations.
  • Kept track of driver hours and miles to achieve maximum productivity in given hours.
  • Reviewed feedback from customers regarding driver performance or services provided.

Carpenter

Handyman Network
Houston, Texas
07.2007 - 07.2018
  • Assisted in measuring and cutting wood for various projects.
  • Learned to operate hand and power tools safely and effectively.
  • Maintained a clean and organized work area at job sites.
  • Followed safety guidelines to ensure a secure work environment.
  • Supported experienced carpenters in assembling furniture and fixtures.
  • Gained knowledge of different materials used in carpentry projects.
  • Observed project timelines and assisted in meeting deadlines efficiently.
  • Used various carpenter's hand tools, portable power tools and standard measuring instruments.
  • Performed various carpentry duties, including both rough and finish carpentry.
  • Operated power tools safely when performing carpentry tasks such as drilling holes into lumber pieces.
  • Installed drywall sheets onto walls or ceilings using nails or screws.
  • Measured, cut and shaped wood materials to specifications using hand tools, such as saws and chisels.
  • Maintained a clean job site at all times by disposing of debris properly after each shift.
  • Installed interior trim work such as baseboards and moldings around windows and doors.
  • Repaired or replaced damaged or defective parts using power tools and equipment.
  • Repaired or replaced damaged structures or components.
  • Fabricated staircases, doors, window frames and other wooden components for buildings.
  • Installed cabinets, base cabinets and crown molding.
  • Fitted door locksets, deadbolts and other hardware on doors according to manufacturer's instructions.
  • Collaborated with team members on residential repair tasks.
  • Promoted team safety by keeping work areas free of hazards.
  • Positioned and installed floor joists, trusses and rafters.
  • Read blueprints, schematics and drawings to determine layout requirements.
  • Installed building windows, trim and cabinetry alone or with assistants to meet job deadlines.
  • Conducted inspections, diagnosed problems, took measurements and made necessary adjustments to complete projects according to specifications.
  • Constructed forms for concrete pours in accordance with building codes.
  • Cut and installed tile and hardwood flooring for residential and commercial buildings.
  • Led apprentices and trainees in building construction and renovation.
  • Prioritized work, keeping carpentry jobs on task and within budget.
  • Assembled furniture using glue, dowels, screws and nails.
  • Built jigs and fixtures to assist in the production of parts.
  • Reviewed jobsite needs with foreman and coordinated construction.
  • Laid out flooring patterns according to design templates or customer specifications.

Design Drafter

GCP Technologies
Houston, Texas
02.2016 - 12.2017
  • Created detailed technical drawings for various engineering projects.
  • Collaborated with engineers to refine design specifications and requirements.
  • Utilized CAD software to develop 3D models and prototypes.
  • Reviewed and revised existing designs for accuracy and compliance.
  • Assisted in the preparation of project documentation and reports.
  • Coordinated with team members to ensure design deadlines were met.
  • Implemented best practices for drafting standards and procedures.
  • Maintained organized records of design revisions and project changes.
  • Formulated designs to meet customer specifications and industry standards.
  • Modified existing designs based on customer feedback or changes in technology.
  • Collaborated with engineers to ensure accuracy of product designs and specifications.
  • Compiled data from sources such as customer design requirements, engineering calculations, material properties into an organized format.
  • Performed routine maintenance on CAD systems used in the department.
  • Monitored inventory levels of raw materials needed for production processes.
  • Ensured compliance with applicable codes and regulations related to product design.
  • Maintained records of all changes made to designs during the development process.
  • Assisted with prototype construction by providing accurate dimensioning information.
  • Researched new technologies that could be applied to existing products in order to improve their performance.
  • Participated in quality control checks throughout the design process.
  • Provided guidance and training to junior drafters as needed.
  • Prepared layouts and detail drawings of parts according to engineering instructions and established procedures.
  • Produced 2D and 3D CAD drawings utilizing AutoCAD software packages.
  • Performed drafting tasks such as generating shop drawings and assembly drawings for production.
  • Provided technical support on drawing reviews and released final prints within established timelines.
  • Analyzed blueprints, sketches, models, and other engineering data to determine the most efficient manufacturing methods.
  • Created 3D models of components using computer-aided design software.
  • Reviewed existing designs for improvements in form, fit, function, cost reduction or manufacturability.
  • Developed detailed drawings for projects, including plans, elevations, sections, and details from sketches or verbal instructions.
  • Implemented revisions as required by engineering, customer or suppliers.
  • Developed precise drawings from scratch based on written and verbal specifications supplied by customer, engineering or sales.
  • Assisted drafters in developing structural and mechanical design of products using computer-assisted design (CAD) software.
  • Managed assignments and teams working at different stages of diverse projects.
  • Kept to tight deadlines and forged strong team bonds to accomplish challenging objectives.
  • Received and reviewed details from design professionals to determine precise measurements for drawing preparation.
  • Designed injection-molded plastic parts, machined parts, and sheet metal parts in 3D CAD.
  • Generated detailed 3D models and advanced assemblies, weldments and drawings ahead of schedule and according to department and company guidelines.
  • Coordinated with project engineer on final as-built drawings so department and customer had accurate record of final design implemented on site.
  • Mentored new drafters to maximize performance and accuracy.
  • Built base drawing library for entire engineering department to use or customize in compliance with specific project requirements.
  • Received and reviewed details from design professionals to build in-depth representations of components and machine parts.
  • Captured and reconfigured data from hard copy prints and markups for efficient use in modern electronic environment.
  • Contacted relevant stakeholders to resolve project issues and maintain schedules.
  • Networked within community to generate and develop potential sales leads.
  • Adhered closely to national, regional and local code requirements for safety and risk management purposes.
  • Spearheaded development of modernized drafting standards, resulting in reduced drawing completion time.
  • Produced drawings using CAD software, drafting machines or hand tools.
  • Drafted plans and detailed drawings for structures, installations and construction projects.
  • Reviewed drawings, specifications, and engineering data to verify conformance to design concepts.
  • Analyzed design specifications and necessary materials to determine project requirements.
  • Prepared cost estimates, contracts and technical reports.
  • Finished and duplicated drawings and documentation packages using blueprinting, photography and other duplicating methods.
  • Calculate weights, volumes and stress factors and analyzed implications on technical design aspects.
  • Obtained and assembled data to complete architectural designs.
  • Supervised and trained new technologists, technicians and drafters.
  • Rendered colored drawings of landscape and interior designs for client presentations.

Maintenance Technician Supervisor

Jennings and Jennings
Hoffman, TX
10.2014 - 10.2016
  • Supervised daily maintenance operations and ensured team adherence to safety protocols.
  • Coordinated equipment repairs and scheduled routine maintenance tasks for optimal performance.
  • Trained staff on best practices for machinery operation and preventive maintenance techniques.
  • Developed and implemented standard operating procedures for maintenance workflows.
  • Conducted inspections to identify issues and prioritize repair tasks effectively.
  • Collaborated with management to address facility improvements and equipment upgrades.
  • Troubleshot complex problems involving electrical circuits, hydraulic systems, pneumatic systems as needed.
  • Investigated customer complaints regarding malfunctioning equipment or unsatisfactory services provided by technicians.
  • Prepared reports detailing service requests, work orders, labor hours, and parts used related to maintenance activities.
  • Monitored performance of staff to ensure compliance with safety standards.
  • Supervised and coordinated the activities of maintenance technicians in the repair, installation, and troubleshooting of mechanical systems.
  • Inspected machinery and equipment for proper functioning and identified areas needing improvement or repairs.

Excavator Operator

Jenning and jenning
Hoffman, TX
01.2012 - 10.2015
  • Operated excavators for earthmoving and grading tasks on construction sites.
  • Conducted daily inspections to ensure equipment safety and proper functionality.
  • Collaborated with crew members to coordinate excavation and site preparation activities.

Maintenance Technician

Jennings and Jennings
Huffman, Texas
06.2011 - 06.2013
  • Assisted in routine maintenance of HVAC systems and equipment.
  • Conducted inspections for safety compliance and equipment reliability.
  • Supported repairs of plumbing and electrical systems under supervision.
  • Maintained inventory of tools and supplies for efficient operations.
  • Collaborated with team members to troubleshoot maintenance issues promptly.
  • Cleaned and organized work areas to ensure safety standards were met.
  • Learned to operate hand and power tools safely during training sessions.
  • Documented maintenance activities and reported findings to senior technicians.
  • Operated hand and power tools to complete repairs.
  • Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
  • Responded promptly to emergency breakdowns at any time during shift hours.
  • Maintained accurate records of all maintenance activities performed.
  • Repaired or replaced faulty wiring, switches, relays, and other electrical components.
  • Replaced defective parts such as bearings, seals, gears, valves.
  • Installed new systems, replacement parts, and components to maintain proper operation.
  • Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
  • Assisted in the installation of new machinery and equipment.
  • Read and interpreted equipment and work orders to properly perform required maintenance services.
  • Collaborated with building managers to assess ongoing needs and plan preventive maintenance schedules.
  • Completed basic carpentry tasks and installed shelves, hooks, and closet rods to meet customer needs.
  • Responded to personnel queries and troubleshooting requests to provide repair services to improve operations.
  • Troubleshot complex electrical and mechanical issues with minimal downtime.
  • Routinely inspected plant equipment for signs of wear or malfunctioning parts.
  • Conducted performance and safety inspections on equipment and machinery to maintain operational baseline.
  • Changed HVAC filters and cleaned condensation drains to perform preventive maintenance on HVAC systems.
  • Adjusted machine settings according to manufacturing specifications.
  • Trained junior technicians on best practices for machine operation and repair.
  • Ensured proper functioning of facility's HVAC system by performing regular maintenance checks.
  • Worked closely with engineering team to develop innovative solutions for existing problems.
  • Installed aerobic waste management systems, enhancing operational efficiency.
  • Executed aerobic system installations, gaining proficiency in plumbing and electrical work.
  • Performed aerobic system installations for waste management, developing skills in plumbing and electrical.

Carhop Server

Sonic
Humble, Texas
07.2002 - 08.2009
  • Delivered food and beverages to customers in a timely manner.
  • Maintained cleanliness of serving area and dining spaces.
  • Assisted customers with menu selections and special requests.
  • Operated point-of-sale system for efficient order processing.
  • Collaborated with kitchen staff to ensure accurate order preparation.
  • Ensured customer satisfaction through friendly and attentive service.
  • Managed cash transactions and handled payments accurately.
  • Followed safety guidelines to maintain a safe work environment.
  • Kept work areas clean and organized throughout shift.
  • Stocked supplies such as condiments, utensils, napkins, straws. in designated areas.
  • Provided excellent customer service by addressing customer concerns promptly and efficiently.
  • Assisted other team members when needed during busy times or special events.
  • Ensured that all orders were accurate and complete before serving them to customers.
  • Maintained knowledge of menu items, specials, promotions, pricing, and preparation methods.
  • Took orders, relayed orders to kitchen staff, and served food items to guests in a timely manner.
  • Processed payments for meals using cash registers or point-of-sale systems.
  • Adhered to health safety standards at all times while preparing food.
  • Responded quickly to customer requests for drinks refills or additional items.
  • Complied with sanitation regulations regarding safe handling of food products.
  • Participated in regular training sessions on food safety practices.
  • Followed proper procedures for operating kitchen equipment safely.
  • Informed management about low inventory levels of certain items.
  • Provided friendly reminders about promotional offers or upcoming events.
  • Completed opening, closing, and shift change tasks by following company guidelines.
  • Answered product and order questions accurately and professionally.
  • Verified orders and bagged items for easy transport.
  • Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Reported issues with customers and orders to supervisors.
  • Delivered food promptly to meet quality and service standards.
  • Completed orders by making specialty shakes and ice cream desserts.
  • Maintained knowledge of new offerings and upsold promotional items and specials.
  • Performed food preparation tasks by making salads, brewing coffee, and tea and slicing meats.
  • Maximized satisfaction by assisting customers with navigating menus and customizable combinations.
  • Restocked kitchen supplies by rotating food according to dates and health guidelines.
  • Monitored premises to identify and address issues such as lot trash or improperly discarded trays.
  • Assisted in kitchen duties, including food prep and packaging, during peak hours.
  • Maintained a safe environment by following health and safety guidelines.
  • Ensured order accuracy and completeness before delivering to customers.
  • Fostered a welcoming atmosphere, thanking customers and inviting them to return.
  • Took customer orders accurately and efficiently using a handheld device.
  • Provided menu recommendations and answered customer inquiries with knowledge.
  • Conducted routine checks around the parking lot for cleanliness and safety.
  • Maintained cleanliness and organization in the work area, ensuring a hygienic environment.
  • Performed vehicle-side service with a smile, enhancing the dining experience.
  • Trained new employees to perform duties.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Informed customers of daily specials and signature menu items.
  • Prepared checks, itemizing total meal costs and taxes.
  • Served food and beverages to patrons and confirmed complete orders.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Responded to ad hoc cleaning duties at end of shift.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Set up tables in between patrons to reduce wait times.

Education

Associate of Science - Human Science

Maricopa Community Colleges, Phoenix College
Phoenix, AZ
01-2021

Associate of Science - Drafting And Design

ITT Technical Institute
Houston, TX
03-2016

GED -

GED
Dayton, TX
02-2010

Skills

  • Construction
  • Electrical
  • Plumbing
  • Fleet coordination
  • Customer relationship management
  • Effective communication
  • Emotional support
  • Physical monitoring
  • General housekeeping
  • Training and mentoring
  • Problem solving
  • Safety compliance
  • Respiratory care
  • Nutrition support
  • Case management experience
  • Wound care management
  • Physical therapy support
  • Supplement administration
  • Care plan adherence
  • Behavioral management
  • Personal hygiene assistance
  • Clinical documentation and reporting
  • Housekeeping
  • Behavior redirection
  • Dementia care
  • First aid and safety
  • Patient awareness
  • Community activities
  • Team collaboration
  • Time management
  • Problem-solving
  • Customer service
  • Team management
  • Written communication
  • Excellent communication
  • Social perceptiveness
  • Maintenance and repair
  • Flexible and adaptable
  • Multitasking Abilities
  • Self-Directed
  • Research
  • Networking
  • Data management
  • Microsoft Word
  • Organization and time management
  • Leadership development
  • Analytical thinking
  • Google drive
  • Emotional intelligence
  • Project logistics management

Carpentry

Certification

I have a Apprentice license in Waste Management and a Maintenance License in Waste Management

Accomplishments

I have TABC License and a Food Handlers License.

References

References available upon request.

Timeline

Maintenance Technician Supervisor

Jennings and jennings
10.2025 - Current

Driver

HAA
06.2022 - 08.2023

Water Mold Restoration

Black and Mooring
01.2022 - 07.2024

Driver Supervisor

AutoNation
11.2021 - 11.2023

Home Health Care Provider

Cornerstone Health Care
07.2020 - 11.2024

Driver Manager

Driver
07.2020 - 06.2022

Design Drafter

GCP Technologies
02.2016 - 12.2017

Maintenance Technician Supervisor

Jennings and Jennings
10.2014 - 10.2016

Excavator Operator

Jenning and jenning
01.2012 - 10.2015

Maintenance Technician

Jennings and Jennings
06.2011 - 06.2013

Carpenter

Handyman Network
07.2007 - 07.2018

Carhop Server

Sonic
07.2002 - 08.2009

Associate of Science - Human Science

Maricopa Community Colleges, Phoenix College

Associate of Science - Drafting And Design

ITT Technical Institute

GED -

GED
Melissa Lakey