Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Lambert

Elkins

Summary

Dynamic and results-driven professional with extensive experience as a General Manager at Family Dollar, excelling in team leadership and customer service. Proven ability to enhance operational efficiency and drive sales growth through strategic planning and effective communication. Skilled in inventory management and adept at fostering a collaborative work environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Patient Re

Vandalia Health Davis Memorial
Elkins, WV
08.2025 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

General Manager

Family Dollar
Elkins, WV
06.2021 - 09.2024
  • Oversaw daily operations to ensure efficient store management and compliance with company policies.
  • Developed and implemented inventory management strategies to optimize stock levels and reduce waste.
  • Led team training initiatives to enhance customer service skills and improve employee performance.
  • Analyzed sales data to drive merchandising decisions and maximize profitability of product displays.
  • Collaborated with cross-functional teams to execute promotional campaigns and store events effectively.
  • Monitored financial performance, identifying trends to support budget planning and cost control measures.
  • Fostered a positive work environment through effective communication, conflict resolution, and staff recognition programs.
  • Enhanced operational efficiency by streamlining workflows and automating repetitive tasks within the store processes.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
  • Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
  • Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
  • Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
  • Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
  • Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reported issues to higher management with great detail.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Raised property accuracy and accountability by creating new automated tracking method.

General Manager

Tudors Biscuit World
Buckhannon, WV
06.2018 - 05.2021
  • Oversaw daily operations to ensure efficient store management and compliance with company policies.
  • Developed and implemented inventory management strategies to optimize stock levels and reduce waste.
  • Led team training initiatives to enhance customer service skills and improve employee performance.
  • Analyzed sales data to drive merchandising decisions and maximize profitability of product displays.
  • Collaborated with cross-functional teams to execute promotional campaigns and store events effectively.
  • Monitored financial performance, identifying trends to support budget planning and cost control measures.
  • Fostered a positive work environment through effective communication, conflict resolution, and staff recognition programs.
  • Enhanced operational efficiency by streamlining workflows and automating repetitive tasks within the store processes.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
  • Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
  • Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
  • Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
  • Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
  • Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reported issues to higher management with great detail.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Raised property accuracy and accountability by creating new automated tracking method.

CAP 1 Associate

Walmart
Clarksburg, WV
10.2017 - 10.2018
  • Managed inventory levels to ensure optimal stock availability and reduce waste.
  • Trained new associates on store operations, safety protocols, and customer service techniques.
  • Assisted in implementing process improvements to enhance operational efficiency and productivity.
  • Coordinated merchandise presentation to align with company standards and maximize sales potential.
  • Conducted regular audits of stockroom organization to maintain compliance with safety regulations.
  • Contributed to sales growth by executing proper merchandising techniques and maintaining stock levels.
  • Provided excellent customer service, resolving concerns promptly and professionally.
  • Developed positive working relationships with team members, fostering an inclusive culture that promoted teamwork.
  • Maintained a clean, organized store environment for optimal shopping experience.
  • Ensured product freshness by rotating stock regularly and removing expired items according to company guidelines.
  • Collaborated with other departments to ensure a seamless workflow for CAP 1 processes.

Shift Supervisor

Sheetz
Philippi, WV
09.2017 - 09.2018
  • Supervised team of associates to ensure efficient operation and exceptional customer service.
  • Trained new employees on company policies, procedures, and safety protocols.
  • Monitored inventory levels and coordinated restocking efforts to maintain product availability.
  • Implemented process improvements that enhanced workflow efficiency and reduced wait times.
  • Managed scheduling to optimize labor resources during peak business hours.
  • Conducted regular performance evaluations to provide feedback and promote staff development.
  • Resolved customer complaints promptly, maintaining high satisfaction levels and loyalty.
  • Collaborated with management on strategic initiatives to drive sales growth and operational excellence.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
  • Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
  • Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
  • Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Managed staff hiring, training and supervision.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Supervised ongoing daily production phases.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Cultivated professional working relationships with peers and supervisors.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
  • Troubleshot equipment to reduce service calls and downtime.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Coordinated merchandising, promoted new products and increased brand awareness.
  • Oversaw loading and unloading of packages in warehouse.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
  • Coordinated project workflows for departments.
  • Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
  • Collaborated with internal teams to streamline operations across materials handling, production, and shipping.

General Manager

SUBWAY®Restaurants
Weston, WV
01.2016 - 09.2017
  • Oversaw daily operations to ensure efficient store management and compliance with company policies.
  • Developed and implemented inventory management strategies to optimize stock levels and reduce waste.
  • Led team training initiatives to enhance customer service skills and improve employee performance.
  • Analyzed sales data to drive merchandising decisions and maximize profitability of product displays.
  • Collaborated with cross-functional teams to execute promotional campaigns and store events effectively.
  • Monitored financial performance, identifying trends to support budget planning and cost control measures.
  • Fostered a positive work environment through effective communication, conflict resolution, and staff recognition programs.
  • Enhanced operational efficiency by streamlining workflows and automating repetitive tasks within the store processes.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
  • Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
  • Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
  • Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
  • Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
  • Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reported issues to higher management with great detail.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Raised property accuracy and accountability by creating new automated tracking method.

Education

High School Diploma - General Studies

Lewis County High School
Weston, WV
05.1993

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Decision-making
  • Problem resolution
  • Verbal communication

Certification

CPR Certified

Timeline

Patient Re

Vandalia Health Davis Memorial
08.2025 - Current

General Manager

Family Dollar
06.2021 - 09.2024

General Manager

Tudors Biscuit World
06.2018 - 05.2021

CAP 1 Associate

Walmart
10.2017 - 10.2018

Shift Supervisor

Sheetz
09.2017 - 09.2018

General Manager

SUBWAY®Restaurants
01.2016 - 09.2017

High School Diploma - General Studies

Lewis County High School

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