Melissa Lamont
Sherman,TX
Summary
Accomplished Supervisor at Cigna, adept in strategic planning and complex problem-solving, significantly improved team efficiency and negotiation outcomes. Excelled in training and mentoring, leveraging skills in Microsoft Suite to enhance team productivity. Demonstrated exceptional leadership by fostering a goal-oriented environment, driving process improvements, and achieving key performance metrics.
Overview
19
19
years of professional experience
Work History
Provider Services Supervisor
Cigna
10.2022 - 02.2025
- Managing a team of 12-20 inbound call representatives.
- Interviewing and onboarding new team members.
- Helping resolve complex issues.
- Setting up systems and accesses for my team.
- Coaching and developing the team to meet metrics.
- Working through performance management considers.
- Assisting with supervisor calls and escalated issues.
- Collaborating with other supervisors to streamline processes and improve efficiency within the team.
Contract Negotiation Supervisor
Cigna
01.2021 - 10.2022
- Managed a remote team of inbound/outbound representatives who negotiated contracted fees to improve discounts for our dental customers.
- Worked with each representative to ensure negotiations went smoothly with the dental offices.
- Handled escalated issues.
Recruitment Supervisor
Cigna
05.2018 - 01.2021
- Managed a team of 20 + recruiters and varies project team members.
- Created and managed reporting for managing team and monitoring progress toward goals.
- Coaching and developing my team in different sales and negotiation skills to reach and exceed goals monthly.
- Assisting with specific client requests timely and efficiently.
- Worked with my follow supervisors to come up with new creative ideas to motivate the teams to hit goals.
Network Recruitment Team Leader
Cigna
08.2015 - 05.2018
- Outbound calling to dental providers to get them to join as an in network provider.
- Provided leadership and guidance for my team of recruiters.
- Field recruitment and dental office visits as needed.
- Provided support for specific client recruitment requests.
- Created workflows/processes for the team.
- Created and managed reporting for teams production goals.
- Trained new team members.
- Worked closely with state compliance for specific projects.
- Handled escalated calls and high priority requests.
Provider Services Representative
Cigna
04.2007 - 08.2015
- Took inbound calls from contracted dental providers.
- Worked though and solved complex issues for our contracted providers.
- Assisted with supervisor calls and escalated issues.
- Created job aides and workflows for our team.
- Assisted with interviewing and training new team members.
Customer Service Representative
Cigna
03.2006 - 04.2007
- Took inbound calls from dental customers and dental providers in regard to benefits and claims questions.
Education
Associates Degree Of Applied Science -
Grayson County Community College
Denison, TXSkills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Strategic Planning
- Staff Development
- Staff Discipline
- Processes and procedures
- Process Improvement
- Process Monitoring and Improvement
- Schedule development
- Policy Enforcement
- Priority management
- Expectation setting
- Negotiation
- Problem-Solving
- Multitasking
- Attention to Detail
- Time Management
- Organizational Skills
- Analytical Thinking
- Team building
- Proficient in Microsoft Outlook, Excel, Onenote, Power Point
Certification
Data Analytics Professional Certificate
Accomplishments
Q3 2020 Cigna Quarterly Standout
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Provider Services Supervisor
Cigna
10.2022 - 02.2025
Contract Negotiation Supervisor
Cigna
01.2021 - 10.2022
Recruitment Supervisor
Cigna
05.2018 - 01.2021
Network Recruitment Team Leader
Cigna
08.2015 - 05.2018
Provider Services Representative
Cigna
04.2007 - 08.2015
Customer Service Representative
Cigna
03.2006 - 04.2007
Associates Degree Of Applied Science -
Grayson County Community College