Naomi Lee
Las Cruces
Summary
Experienced office administration professional with a strong background in customer service, data entry, and office management. Skilled at improving efficiency, managing multiple priorities, and supporting daily operations in fast-paced environments. Highly organized, dependable, and detail-oriented with proven ability to collaborate with cross-functional teams and provide excellent administrative support.
Overview
8
8
years of professional experience
Work History
Provider Services Supervisor
ClearCorrect
05.2018 - 05.2022
- Worked collaboratively across all departments to ensure excellent customer service.
- Attended and contributed to team and company meetings to stay up to date on relevant information.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Optimized resource allocation by analyzing operational needs, ultimately improving efficiency within the department.
- Identified individual employee's unique work styles and adapted management methods
- Evaluated employee performance and coached and trained to improve weak areas
- Monitored workflow to improve employee time management and increase productivity
- Updated internal policies regularly, ensuring compliance with industry standards and regulations.
Administrative Assistant
Allied Stone
08.2016 - 01.2018
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Arranged rapid office equipment repair and maintenance with vendors
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Supported logistics for meetings and events, including room reservations, agenda preparation and calendar maintenance
- Executed record filing system to improve document organization and management
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Processed invoices and expenses to facilitate on-time payment.
Delivery Case Manager
Sears Holdings
01.2014 - 07.2016
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Resolved concerns with products or services to help with retention and drive sales
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Stony Point High School
Round Rock, TX05-2012
Associate of Science -
South College
Knoxville, TN05-2028
Skills
- Multitasking Abilities
- Flexible & Adaptable
- Customer Service
- Advanced MS Office Suite Knowledge
- Written Communication
- Mac iOS
- Planning and Coordination
- Data Management
- Relationship Building
- Customer and Client Relations
- Office Administration
Timeline
Provider Services Supervisor
ClearCorrect
05.2018 - 05.2022
Administrative Assistant
Allied Stone
08.2016 - 01.2018
Delivery Case Manager
Sears Holdings
01.2014 - 07.2016
High School Diploma -
Stony Point High School
Associate of Science -
South College