Melissa Lara Montanez
The Colony,TX
Summary
Dynamic Front of House employee with expertise in customer service and menu recommendations. Committed to creating welcoming experiences and ensuring food safety compliance.
Overview
1
1
Language
2
2
years of professional experience
Work History
Front of House Employee
Panda Express
Plano, Texas
11.2025 - Current
- Greeted customers warmly upon arrival to create a welcoming atmosphere. and provided friendly customer service.
- Recommended menu items based on customer preferences to improve dining experience.
- Processed customer orders accurately using point-of-sale system.
- Resolved customer inquiries and issues promptly to ensure satisfaction.
- Collaborated with team members to ensure efficient service flow.
- Monitored food safety standards during food preparation and service.
- Supported training of new staff on operational procedures and standards.
Server
Mi Cocina
The Colony, Texas
05.2025 - 11.2025
- Provided excellent customer service in a fast-paced restaurant environment.
- Provided exceptional service to high volume of daily customers.
- Took and processed customer orders efficiently and accurately.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Assisted guests with menu selections and dietary restrictions.
- Collaborated with kitchen staff to ensure timely food delivery.
- Resolved customer complaints with professionalism and care.
- Handled cash and credit transactions at the register.
- Operated POS terminals to input orders, split bills, and calculate totals.
Host
Mi Cocina
The Colony, Texas
09.2024 - 11.2025
- Greeted and seated guests efficiently, enhancing overall dining experience.
- Managed reservations and organized seating to optimize guest flow.
- Communicated guest needs and special requests to servers promptly.
- Maintained cleanliness and organization of host stand and entry area.
- Handled guest inquiries and resolved minor issues with professionalism.
- Monitored waiting times and communicated updates to guests effectively.
- Provided excellent customer service by anticipating customer needs.
Education
High School Diploma -
Hebron High School
Carrollton, TX05-2025
Skills
- Point of sale systems
- Order processing
- Menu expertise
- Food safety compliance
- Reservations management
- Customer service and support
- Team collaboration
- Effective communication
- Problem solving
- Training and mentoring
- Positive demeanor
- Customer engagement
Languages
Spanish
Professional
Timeline
Front of House Employee
Panda Express
11.2025 - Current
Server
Mi Cocina
05.2025 - 11.2025
Host
Mi Cocina
09.2024 - 11.2025
High School Diploma -
Hebron High School