Melissa Lassiter
Mount Juliet,TN
Summary
Experienced customer service professional bringing ten plus years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about logistics regulations and standards.
Overview
10
10
years of professional experience
Work History
Logistics Coordinator
Meiko America
LaVergne, TN
01.2019 - 09.2019
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Liaised between warehouse personnel and customer to facilitate account and operational needs.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Verified accurate account invoicing through collaboration with accounting department.
Customer Service Associate
Cummins Inc.
Nashville, TN
09.2018 - 01.2019
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Offered basic technical support for clients on wide range of company products.
Regional Account Specialist
Interstate Distributor
Nashville, TN
02.2013 - 08.2018
- Tracked Daily over two hundred shipments and notified customer of status
- Kept detailed records of daily activities through online customer database.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Completed call reports, paperwork and on-going personal training by required deadlines.
- Coordinated with fleet managers to ensure drivers timely arrival for pickup and delivery.
- Entered in orders via edi and email correspondence.
Logistics Coordinator
Danner Distribution
Nashville, TN
02.2007 - 01.2011
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Generated documentation and information required for customer shipments.
- Organized purchase and delivery of materials needed for various contracts.
- Maintained damaged goods records, backorder logs and applicable regulatory reporting.
- Liaised between warehouse personnel and customer to facilitate account and operational needs.
Education
High School Diploma -
Mt. Juliet High School
Mount Juliet, TN06.1999
Skills
- Experience in Trucking Industry
- Service Agreement Coordination
- Materials and Supply Allocation
- Strong Analytical and Interpersonal Skills
- Customer Needs Assessment
- Detailed Oriented and Time Management Skills
- AS400 Knowledge and Experience
- Knowledge of Transportation Industry
- Transportation Planning
- Schedule Coordination
Timeline
Logistics Coordinator
Meiko America
01.2019 - 09.2019
Customer Service Associate
Cummins Inc.
09.2018 - 01.2019
Regional Account Specialist
Interstate Distributor
02.2013 - 08.2018
Logistics Coordinator
Danner Distribution
02.2007 - 01.2011
High School Diploma -
Mt. Juliet High School