Melissa Lau
Hammond,WI
Summary
Efficient Administrative Services Manager with experience in overseeing office operations, managing staff, and developing policies to improve organizational efficiency. Skilled in coordinating administrative procedures, streamlining workflow processes, and implementing cost-saving measures. Committed to maintaining high standards of organization and operational excellence.
Through my professional and life experience: I place great value on attention to details, organization, cleanliness, positive attitude, self-motivation, customer service, and education.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Corporate Office Administrator
Timber Creek Builders
New Richmond, WI
06.2023 - Current
- Organized meetings, conferences, travel arrangements and other events as required.
- Coordinated and managed daily administrative operations of the office.
- Organized and maintained filing systems, including electronic databases and records.
- Assisted with budget preparation by providing data entry support into financial tracking system.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Processed invoices on a timely basis according to established procedures.
- Processed financial documents, contracts, expense reports and invoices.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Recruited and trained new employees to meet job requirements.
- Managed payroll processing for staff members.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
Billing Specialist
DMR Clinic Woodbury
Woodbury, MN
01.2018 - 04.2023
- Reviewed and posted daily payments.
- Maintained accurate and complete billing system and process. Resolved customer inquiries regarding billing, charges, and payments.
- Utilized payment tracking system to ensure accurate billing and timely payments. Verified accuracy of billing data and revised any errors.
- Fixed minor problems, such as equipment jams and notified repair personnel of major equipment problems.
- Created billing documents, shipped labels, credit memorandums and credit forms.
Clinical Coordinator/Manager
DMR Clinic Woodbury
Woodbury, MN
05.2016 - 04.2023
- Mentored and trained new employees on company policies and procedures.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
- Discussed cases with multi-disciplinary teams to prepare comprehensive patient care plans.
- Counseled patients and families on health and prevention issues
Medical Massage Therapist
DMR Clinic Woodbury
Woodbury, MN
05.2016 - 04.2023
- Created educational flyers to teach benefit of massage for specific sporting activities. Recorded detailed prognosis, treatment and responses in client charts.
- Developed membership program to build clientele and establish constant volumes.
- Educated clients on massage benefits, proper body mechanics and self-care.
Certified Nursing Assistant
Bethesda Nursing Home
Watertown, WI
06.2005 - 09.2015
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate.
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
- Completed daily documentation and charts regarding patient care and input reports into practice databases.
- Utilized PPE appropriately and followed patient safety and infection control guidelines.
- Answered call lights to provide emergency treatment and assistance to patients. Lifted and repositioned non-ambulatory patients to prevent accidents and falls. Prepared residents for meals and assisted with feeding.
- Developed trusting relationships and provided emotional support to patients and families.
Education
Associate of Applied Science - Massage Therapy
Anthem College
Bookfield08-2009
Skills
- Database Administration
- Human Resources
- Document Management
- Office Management
- Budgeting and finance
- File Organization
- Payroll Administration
- Staff Management
Certification
- Quickbooks Certification
- Massage Therapy Certification
Timeline
Corporate Office Administrator
Timber Creek Builders
06.2023 - Current
Billing Specialist
DMR Clinic Woodbury
01.2018 - 04.2023
Clinical Coordinator/Manager
DMR Clinic Woodbury
05.2016 - 04.2023
Medical Massage Therapist
DMR Clinic Woodbury
05.2016 - 04.2023
Certified Nursing Assistant
Bethesda Nursing Home
06.2005 - 09.2015
Associate of Applied Science - Massage Therapy
Anthem College
- Quickbooks Certification
- Massage Therapy Certification
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