Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melissa Lawson

San Antonio

Summary

Proven customer service expert with a strong track record in time management, honed at Michaels Arts and Crafts. Excelled in multitasking and customer assistance, boosting team efficiency and customer satisfaction. Skilled in handcrafting and floral arrangements, embodying both hard and soft skills to enhance shopping experiences. Achievements include mentoring new staff and significantly improving transaction accuracy.

Experienced with teamwork, contributing to seamless daily operations and collective success. Utilizes strong communication skills to enhance team efficiency and resolve issues promptly. Track record of reliability and adaptability, ensuring consistent support and positive outcomes.

Overview

16
16
years of professional experience

Work History

Store Environment Team Member

Michaels Arts and Crafts
11.2023 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Assist with online ordes and shipping.
  • Replenish the selves.

Head Cashier

The Home Depot
06.2023 - 10.2023
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.

Cashier

Michaels Arts and Crafts
05.2022 - 04.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.

Restaurant Hostess

Logan's Roadhouse
10.2008 - 02.2009
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.

Education

Associate of Arts - Graphic Design And Photography

Guilford Technical Community College
Jamestown, NC
07-2002

Skills

  • Customer service
  • Time management strength
  • Customer assistance
  • Strong multitasking
  • Handcrafting Skills
  • Can arrange flowers

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Store Environment Team Member

Michaels Arts and Crafts
11.2023 - Current

Head Cashier

The Home Depot
06.2023 - 10.2023

Cashier

Michaels Arts and Crafts
05.2022 - 04.2023

Restaurant Hostess

Logan's Roadhouse
10.2008 - 02.2009

Associate of Arts - Graphic Design And Photography

Guilford Technical Community College

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Melissa Lawson