Melissa Leal
Spring Valley,CA
Summary
Dedicated professional with a track record of enhancing customer experience at Grossmont Community College, adept in finance and scheduling, alongside exceptional communication and teamwork skills. Excelled in guiding students through financial aid processes, significantly improving service efficiency. Demonstrated leadership in collaborative environments, achieving seamless operations at Caterpillar Preschool.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Financial Aid Ambassador
Grossmont Community College
El Cajon, CA
11.2022 - 10.2024
- Kept records of customer interactions and paperwork, thoroughly recording details of inquiries.
- Assisted students via calls, chats, and emails in filling out financial aid applications and verifying the accuracy of information.
- Maintained records of all financial aid awards, including grants, scholarships, and loans.
- Resolved student inquiries related to their financial aid status or application process.
- Responded promptly to emails, phone calls, and other inquiries from current and prospective students seeking assistance with the financial aid process.
- Walk students through the petitions and paperwork they need to file in order to get their Financial Aid benefits.
- Provided guidance to students regarding the various types of financial aid available and eligibility criteria.
Daycare Assistant
Caterpillar Preschool
San Diego, CA
06.2019 - 07.2022
- Secured indoor and outdoor premises to protect children.
- Implemented positive discipline techniques to guide children's behavior.
- Collaborated with other daycare assistants to create a cohesive and supportive team environment.
- Monitored children during nap time, ensuring a quiet and restful environment.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Updated detailed records for each child with information such as daily observations, meals served and medications administered.
- Assessed individual needs of children regarding emotional stability, physical health and mental capacities.
- Assisted in planning and preparing materials for art, science, and music activities.
Education
Associate of Science - Kinesiology
Grossmont College
El Cajon, CA05-2025
Certified Nurse Assistant - Health And Wellness
Health Care Science Academy
Chula Vista, CA06-2024
High School Diploma -
Steele Canyon High School
El Cajon, CA06-2022
Skills
- Customer service skills
- Fast learner
- Resilient
- Responsible
- Communication skills
- Teamwork
- Leadership
- Hospitality skills
- Finance and scheduling skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- Community Service Volunteer
Certification
- CNA License
Timeline
Financial Aid Ambassador
Grossmont Community College
11.2022 - 10.2024
Daycare Assistant
Caterpillar Preschool
06.2019 - 07.2022
Associate of Science - Kinesiology
Grossmont College
Certified Nurse Assistant - Health And Wellness
Health Care Science Academy
High School Diploma -
Steele Canyon High School