Financial Aid Coordinator
Fashion Institute of Design & Merchandising
Los Angeles, CA
1997 - Current
- Provided guidance to students on the application process for various types of financial aid.
- Advised students on available loan programs and helped them complete required paperwork.
- Conducted audits of student files to verify accuracy of information provided by applicants.
- Reviewed applications for accuracy and completeness prior to awarding funds or making adjustments.
- Processed requests for additional loans or grants based upon changes in family circumstances.
- Performed outreach activities such as attending college fairs, workshops, or presentations.
- Responded promptly to inquiries from students regarding their individual accounts.
- Evaluated appeals submitted by students seeking reconsideration of their award packages.
- Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.
- Provided one-on-one counseling to students regarding financial aid program options and requirements.
- Updated client account information and records in company databases.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Informed customers of loan application requirements and deadlines.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Met with applicants to obtain information for loan applications and answer questions about processes.
