Melissa Lee
Orlando,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills with great multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Adept at working effectively unsupervised and quickly mastering new skills. Bringing detail-oriented and decisive nature with sound judgment and resilience to handle challenges of fast-paced environments.
Overview
22
22
years of professional experience
Work History
Administrative Assistant /Medical Case Manager
Multi-Care Medical
Pembroke Pines, FL
08.2016 - 07.2022
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Promoted continuity of care through effective collaboration with primary care physicians, specialists and other healthcare providers.
- Ensured compliance with all applicable laws as well as ethical standards within the field.
- Maintained confidential case documentation.
- Administered medication to patients according to strict schedules.
- Participated in interdisciplinary team meetings to discuss individualized treatment plans for each patient.
- Adhered to regulations set forth by local, state and federal agencies governing the health care industry.
- Collaborated with healthcare professionals to coordinate services for clients.
- Monitored progress of cases and provided feedback on outcomes to attorneys and Physicians
- Maintained accurate records related to patient care, progress notes, referrals and other documentation.
- Identified appropriate funding sources for medical treatments or services.
Group Manager
Sanza Food Service
Sunrise, FL
10.2009 - 04.2019
- Scheduled employees to work and assign station for the employee to be at.
- kept track of employees hours to be paid
- made sure employees were all food safety and responsible vendor trained and that these classes were up to date.
- handled start of day bank for registers in the booth, cash drops during events, and end of day drop
- inventory of all food and beverage for the booth at the start of day and end of day.
- balance the end of day bank drop to the end of day inventory of food and beverage.
- Made sure all industry standards for end of night cleaning was followed and properly completed.
Lead Status Clerk
ASAP Legal Services, Inc.
Margate, Florida
04.2011 - 06.2014
- Process incoming summonses from the process server and file the summonses with the courts
- Keep close correspondence with both the attorneys and the process server in regards to status of service.
Administrative Assistant / Medical Billing Clerk / Chiropractic Therapy Assistant
East West Medical & Rehab
Fort Lauderdale, Florida
05.2010 - 04.2011
- Scheduled appointments, ordered supplies, verified patient insurance
- Also handled the medical billing of patient claims, and received the payments from the insurance companies to the doctor and answered the telephone
- Made sure that the office was in compliance with all HIPPA laws
- Provided chiropractic therapies to patients
- Kept close correspondence with the patients attorneys’ with regards to the patients status.
Close and Bill Support
OfficeTeam-Provest, LLC
Fort Lauderdale, Florida
09.2008 - 11.2008
- Prepared returned court summons both served and non-served for scanning process into the companies tracker software; where then the lawyer’s office can then see the status of their summons
- I also scanned the prepared files and checked to make sure that the files summons were in fact filed with the different county courts.
Administrative Assistant / Medical Billing Clerk
Screven County Family Medicine
Sylvania, Georgia
09.2007 - 05.2008
- Handled all the insurance claim being billed to the insurance companies and also handled the payment coming from the insurance to the doctor, and verified patients insurance
- Checked patients in and out of the office using Electronic Medical Records software and kept track of and ordered inventory of the vaccines for immunizations
- Ordered standard office supplies, answered the telephone, and trained new employees of office procedures and HIPPA laws.
Administrative Assistant
I.P.Q. Construction, Inc.
Davie, Florida
01.2006 - 06.2007
- Kept account of all the employees work via time sheets and daily job logs
- Handled vendor accounts, developed rapport with clients and handled their concerns, and made sure payments were made in a timely manner
- On an as needed basis I also processed the paperwork for liens using Builders Notice
- In addition I tracked and recorded all expenses using Quick Books.
Administrative Assistant / Medical Billing Clerk
Peter L. Babinski, M.D., Ph.D
Fort Lauderdale, Florida
02.2000 - 05.2005
- Scheduled appointments, ordered supplies, verified patients insurance
- Also handled the medical billing of patient claims, and received the payments from the insurance companies to the doctor and answered the telephone
- Made sure that the office was in compliance with all HIPPA laws.
Education
GED -
Atlantic Technical Center
03.2009
Skills
- Bookkeeping
- Scheduling
- Document Control
- Workflow Optimization
- Filing
- Office Administration
- Appointment Scheduling
- Spreadsheet Management
- Clerical Support
- Multi-Task Management
- OSHA Compliance
- Quickbooks
- Workers' Compensation
- Confidential Document Control
- Office Management
- Deadline-Oriented
- Multi-Line Telephone System Operation
- Time Management
- Health Insurance Processing
- Intuit QuickBooks
- Employee Training
- Payroll Management
References
References available upon request.
Timeline
Administrative Assistant /Medical Case Manager
Multi-Care Medical
08.2016 - 07.2022
Lead Status Clerk
ASAP Legal Services, Inc.
04.2011 - 06.2014
Administrative Assistant / Medical Billing Clerk / Chiropractic Therapy Assistant
East West Medical & Rehab
05.2010 - 04.2011
Group Manager
Sanza Food Service
10.2009 - 04.2019
Close and Bill Support
OfficeTeam-Provest, LLC
09.2008 - 11.2008
Administrative Assistant / Medical Billing Clerk
Screven County Family Medicine
09.2007 - 05.2008
Administrative Assistant
I.P.Q. Construction, Inc.
01.2006 - 06.2007
Administrative Assistant / Medical Billing Clerk
Peter L. Babinski, M.D., Ph.D
02.2000 - 05.2005
GED -
Atlantic Technical Center
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