Melissa Lee
Trenton,ND
Summary
Results-oriented executive professional with a history of delivering impactful organizational changes and initiatives, excelling in strategic direction and financial management. Leveraged analytical skills to enhance operational efficiencies and fostered strong relationships with stakeholders, driving successful program leadership and ensuring regulatory compliance. Committed to maximizing resident satisfaction and fostering collaboration in achieving organizational success. Known for adaptability, resilience, and delivering results in evolving environments. Strong interpersonal skills, effective communicator, utilizing a results-driven approach.
Overview
20
20
years of professional experience
Work History
Executive Director
Trenton Indian Housing Authority
11.2015 - Current
- Exercised appropriate cost control to meet budget restrictions and maximized profitability.
- Developed and implemented organizational strategies to achieve set goals and objectives to ensure secured long-term success.
- Kept team productive, efficient, and on-task with motivational and hands-on leadership approach.
- Managed financial, operational and human resources to optimize business performance.
- Worked closely with organizational leadership to guide operational strategy.
- Built relationships with grant management specialists, government officials and other organizations to secure funding and support for the organization.
- Enforced compliance with applicable state and federal rules and regulations.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Established and maintained strong relationships with tenants, contractors, vendors and strategic partners.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Represented the organization at industry conferences and events.
Business Office Manager
Trenton Community Clinic
06.2005 - 05.2015
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Coordinated with vendors and suppliers to facilitate timely payments.
- Trained personnel in computer programs, effective patient flow, record retention, and enforced participation in exercises focused on developing key skills.
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Implemented successful healthcare program through professionalism, quality of care, medical record efficiency, and patient satisfaction.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Created customized care plans, working with clinic staff and families to assess and meet individual needs.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
Education
Bachelor of Science - Criminal Justice
Minot State University
Minot, ND08.2015
Skills
- Analytical and Critical Thinker
- Project Oversight
- Operation and Staff Management
- Program Leadership
- Regulatory and Statutory Compliance
- Strategic Direction
- Budgeting and Financial Management
- Effective Communication and Public speaking
- Unified Board of Commissioner Interaction
Timeline
Executive Director
Trenton Indian Housing Authority
11.2015 - Current
Business Office Manager
Trenton Community Clinic
06.2005 - 05.2015
Bachelor of Science - Criminal Justice
Minot State University
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