Melissa Lennon RN, CDCES

• Managed territory sales pipeline to support insulin pump adoption across assigned healthcare accounts.
• Built relationships with endocrinologists, diabetes educators, and clinic staff to expand referral opportunities.
• Delivered product demonstrations and training on Tandem pump features, therapy workflows, and patient support resources.
• Coordinated account strategies with clinical and reimbursement teams to advance customer needs.
• Monitored territory activity in CRM to track opportunities, follow-ups, and physician engagement.
• Identified market trends and competitive activity to refine outreach and prioritize high-potential accounts.
• Maintained compliance with sales policies, documentation requirements, and healthcare industry standards.

• Successfully balanced clinical and sales priorities across assigned territory by developing healthcare provider relationships, delivering product education, supporting clinical needs
• Executed strategic sales initiatives to drive territory growth and improve patient access to Control IQ+ technology

• Educated healthcare providers on pump features, integration capabilities, and patient benefits
• Managed territory activity using CRM tools to track leads, follow-ups, and sales opportunities
• Maintained accurate sales documentation and reporting to ensure compliance and visibility
• Managed cross-functional involvement in successful product launches, including Mobi insulin pump, Dexcom G7, Dexcom G7 15-day, FreeStyle Libre 2, and Libre 3+ integrations with Tandem Control-IQ and IQ+ technologies.

• Collaborated with OBGYN, internal medicine, pediatric, and adult endocrinology teams to enhance diabetes self-management education for patients.
• Performing insulin pump and continuous glucose monitoring training for patients in an office.
• Educating patients and their caregivers about pattern management and titration of their insulin regimens.
• Performing insulin pump and continuous glucose monitoring training for patients in office.
• Promoted health and wellness through education pertinent lifestyle changes through nutritional counseling and carbohydrate counting.
• Issued information on diabetes management and treatment information and dietary plans.

• Worked in conjunction with providers and patients in promoting the OmniPod Insulin Management System to in group and/or individual sessions or as a continuing education offering.
• Educated school nurses, other healthcare professionals on functionality of OmniPod insulin pump.
• Worked with providers and patients on pattern management of Glooko data interpretation, assist with adjustments in insulin dosing initial and ongoing CSII management.
• Worked in conjunction with the Territory Manager, Customer Care team and Managed Care team in order to meet the commercial and clinical needs in their territory for the purpose of increasing referrals and sustaining patients on product.
• Assisted with sales events such as pump clinics, pump support groups, info sessions.

• Met sales objectives as well as understanding market share within assigned geographic area.
• Developed and maintained superior relationships with key diabetes decision makers and influencers.
• Effective in implementing customer loyalty initiatives.
• Consistently exhibited a high level of proficiency and expertise in discussing and demonstrating Insulet Corporation product, as well as all related diabetes products including competitive products.
• Consistently exhibited proficiency in demonstrating and training on all ancillary Insulet Corporation data management software.
• Maintained an active role with Managed Markets, which includes a sound working knowledge of managed care organization as well as key decision-makers.

• Instructed parents and patients with new onset of diabetes mellitus on pathophysiology of disease, testing of blood glucose levels, administration of insulin, use of glucagon, management of hypo & hyperglycemia.
• Educated patients and parents about carbohydrate counting, glycemic index, calculations for insulin pump dosing.
• Insertion and removal of blinded CGM sensor on patients with unexplainable blood glucose levels.
• Trained patients on insulin pump therapy including: insertion, programming, removal, insulin management, advanced features.
• Collaborated with physicians and nurse practitioners on pattern management of blood glucose levels and sensor reports.
• Insurance authorizations for medications, durable medical equipment.
• Generated monthly email newsletter regarding office updates, tips for management of diabetes.

9/2008-5/2011

9/2003-12/2007