Melissa Lenoir
Olympia
Summary
Compassionate LPN skilled in patient education, clinical judgment, and process improvement. Proven ability to enhance patient satisfaction and streamline workflows in fast-paced environments.
Overview
28
28
years of professional experience
1
1
Certification
Work History
LPN Office Nurse
Providence Health & Services
Olympia, WA
01.2021 - Current
- Collaborated with healthcare team to develop personalized care strategies for diverse patient populations.
- Assisted in triaging patient concerns, prioritizing care based on urgency and clinical needs.
- Implemented process improvements that enhanced workflow efficiency within the office setting.
- Led initiatives to optimize scheduling systems, reducing wait times and improving patient satisfaction rates.
- Developed strong rapport with patients and their families, fostering trust and open communication during sensitive medical situations.
- Improved patient experience by providing compassionate and attentive nursing services in a busy office setting.
- Assisted in maintaining a clean and organized office environment by performing housekeeping tasks such as disposing of biohazardous waste, sanitizing exam rooms, and restocking supplies as needed.
- Supported new employees during orientation periods by serving as a knowledgeable resource on office policies, procedures, documentation requirements.
- Served as a liaison between patients and healthcare providers, facilitating clear communication regarding treatment plans and expectations.
- Maintained accurate medical records for over 100 patients, ensuring timely updates and efficient communication between healthcare providers.
- Documented patient progress and vital signs in electronic health records for accurate tracking and reporting.
- Educated patients on health management, including medication adherence and preventive care practices.
LPN School Nurse
Olympia School District
Olympia, WA
09.2020 - 12.2021
- Administered daily medications and treatments to students with chronic health conditions.
- Conducted health assessments and screenings to identify student health needs.
- Developed individualized healthcare plans in collaboration with parents and healthcare providers.
- Trained school staff on emergency protocols and first aid procedures.
- Improved student health outcomes by implementing preventive care measures and health education programs.
- Administered medications according to physician orders, monitoring for adverse reactions or side effects in a timely manner.
- Collaborated with teachers and staff to accommodate students'' special needs and promote a healthy learning environment.
- Provided support to students with special needs and disabilities to deliver appropriate care and meet educational needs.
LPN, Private Duty
Advanced Health Services
Olympia, WA
09.2015 - 06.2018
- Administered medications and treatments in accordance with care plans.
- Monitored patient vital signs and reported changes to healthcare team.
- Educated patients and families on healthcare practices and wellness strategies.
- Developed individualized care plans based on patient assessments and needs.
- Collaborated with interdisciplinary teams to optimize patient care outcomes.
- Changed out tracheostomies, gastrostomy buttons, and catheters regularly to prevent infection or other problems.
- Communicated regularly with family members regarding updates on patient progress, addressing any questions or concerns that arose.
- Supervised ancillary staff members such as home health aides and certified nursing assistants, ensuring high-quality patient care at all times.
- Developed and maintained strong rapport with patients and families, earning their trust and confidence in the nursing care provided.
- Assisted patients with activities of daily living, promoting independence and dignity in their own homes.
- Administered medications accurately, ensuring the proper dosage and timing for optimal treatment effectiveness.
- Implemented infection control measures diligently, minimizing the risk of contamination in the home setting.
- Prepared visit notes, updated and summarized client records and conferred with health care disciplines in providing coordinated client care.
- Documented patient assessment, evaluation and responses to therapy to facilitate therapeutic intervention.
- Supported personal care needs, shopping for groceries, and cleaning house.
- Educated clients and families to support wellness activities, self-care techniques and prevention strategies.
- Administered medications and injections to patients.
- Helped patients complete bathing, dressing and eating.
LPN Office Nurse
Franciscan Medical Group
Tacoma, WA
09.2014 - 01.2016
- Assisted with minor surgical procedures, ensuring proper sterilization techniques and adherence to safety protocols.
- Coordinated referrals to specialists when necessary, ensuring seamless transitions of care for patients within the healthcare system.
- Promoted patient safety and comfort during office visits by attentively monitoring their condition and promptly addressing any concerns or discomforts expressed.
- Managed inventory of medical supplies within the office, ensuring adequate stock levels while minimizing waste through effective organization strategies.
- Provided health education to patients on various topics such as medication management, disease prevention, and self-care strategies.
- Conducted thorough assessments of vital signs, lab results, and physical status to identify potential concerns and inform appropriate interventions.
- Streamlined appointment scheduling processes, resulting in reduced wait times and increased patient satisfaction.
- Participated in continuing education opportunities for professional development purposes while staying apprised of industry best practices and emerging healthcare trends.
- Completed paperwork and prior authorizations and scheduled appointments for patients.
- Prepared and administered vaccines and medications, collected specimens and performed other patient care tasks to assist physician with examinations and procedures.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Evaluated patient histories, complaints, and current symptoms.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.
- Educated patients on health management, including medication adherence and preventive care practices.
Med Tech
Alpine Way Continuing Care Community
Shelton, WA
02.2011 - 2013
- Conducted routine tests and analyses on patient samples to ensure accurate diagnoses.
- Assisted in monitoring patient vital signs and reporting changes to nursing staff.
- Maintained laboratory equipment, ensuring proper functionality and adherence to safety protocols.
- Collaborated with healthcare team to develop tailored patient care plans based on test results.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Administered medications and performed basic and advanced patient assessments.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Collected and processed laboratory specimens to obtain samples for analysis.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
Certified Medication Aide
Panorama
Olympia, WA
03.2005 - 2010
- Administered medications to residents following prescribed protocols and safety guidelines.
- Monitored patient vital signs, reporting changes to nursing staff promptly.
- Assisted in daily living activities, enhancing patient comfort and dignity.
- Documented medication administration accurately in electronic health records.
- Collaborated with healthcare teams to develop individualized care plans for residents.
- Educated patients and families on medication effects and safety precautions.
- Ensured cleanliness and organization of medication storage areas for compliance purposes.
- Participated in training sessions, improving knowledge of medication management practices.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Reduced medication errors by maintaining accurate documentation of administered medications.
- Supported nursing staff by monitoring patients for side effects or adverse reactions to medications.
- Safeguarded patient privacy by adhering strictly to HIPAA regulations during all aspects of medication handling and administration processes.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Provided training and mentoring for newly hired Certified Medication Aides, promoting a consistent level of quality care across all staff members.
- Responded promptly to emergency situations involving patients'' health issues related to their medications, coordinating closely with nursing staff for optimal outcomes.
- Conducted regular audits of patient charts to verify proper documentation of administered medications, contributing to regulatory compliance efforts within the facility.
- Strengthened interdisciplinary collaboration through active participation in team meetings discussing patients'' progress, concerns, or changes in their medical conditions requiring adjustments in treatment plans.
- Assisted medical professionals in administering injections and IV medications, thereby increasing overall efficiency within the healthcare facility.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Reordered medication to maintain adequate supply.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Turned and repositioned patients to prevent bedsores.
- Administered psychotropic medications and anxiety education to patients to provide mental health care.
- Followed directions of licensed nurses to administer medications and treatments.
CNA
Roo Lan Healthcare
Olympia, WA
01.1998 - 2005
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient care areas, promoting hygiene standards.
- Supported nursing team by preparing equipment and materials for procedures.
- Collaborated with interdisciplinary teams to enhance patient care plans.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Documented patient information and care activities in electronic health record.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Supported needs of 15+ residents under long-term care.
Education
Associate of Science - Practical Nursing
Clover Park Technical College
Lakewood, WA09-2014
High School Diploma -
New Century HS
Olympia, WA06-1995
Skills
- Direct patient care
- EMR updating
- Appointment scheduling
- Compassion and empathy
- Incoming call reception
- Routine medical procedures
- Telephone triage
- Certified in CPR/AED
- Patient education
- Epic systems
- Critical thinking
- Patient support
- Attention to detail
- Responsible and dependable
- Adaptable and flexible
- Strong clinical judgment
Certification
- Aids Training - 1998
- Mental Health training
- Dementia training
- Alzheimer's training
- Fundamentals living 75hour Course
- Infection control Course
- Medication Administering Course
Timeline
LPN Office Nurse
Providence Health & Services
01.2021 - Current
LPN School Nurse
Olympia School District
09.2020 - 12.2021
LPN, Private Duty
Advanced Health Services
09.2015 - 06.2018
LPN Office Nurse
Franciscan Medical Group
09.2014 - 01.2016
Med Tech
Alpine Way Continuing Care Community
02.2011 - 2013
Certified Medication Aide
Panorama
03.2005 - 2010
CNA
Roo Lan Healthcare
01.1998 - 2005
Associate of Science - Practical Nursing
Clover Park Technical College
High School Diploma -
New Century HS