Melissa Leo
Anderson,SC
Summary
Experienced with managing employee relations, recruitment, and compliance. Utilizes strategic HR planning to align talent resources with organizational goals. Track record of enhancing team performance and fostering positive work culture through effective communication and conflict resolution.
Overview
14
14
years of professional experience
Work History
Human Resource Manager
SC Homecare Solutions
Anderson, SC
02.2022 - Current
- Developed and implemented HR policies to enhance employee engagement and retention.
- Oversaw recruitment processes, ensuring alignment with organizational goals and culture.
- Conducted performance management initiatives, fostering a culture of continuous feedback and development.
- Facilitated training programs to improve staff skills and compliance with regulatory standards.
- Managed employee relations issues, resolving conflicts to maintain a positive workplace environment.
- Coordinated benefits administration, enhancing employee satisfaction through effective communication of offerings.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
Customer Service Representative
Magnolia Veterinary Hospital (Encore Vet Group)
Anderson, South Carolina
03.2014 - 02.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Recommended products to customers, thoroughly explaining details.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Waitress
The Hook Seafood And Oyster House
Anderson, South Carolina
02.2012 - 01.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Associate of Science -
Piedmont Technical College
Greenwood, SC2024
GED -
Adult Education Center
Anderson,SC12-2014
Skills
- Call Documentation
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Credit Card Payment Processing
- Telephone Management
- Answering Customer Questions
- Customer Service and Assistance
- Consulting Supervisors
- Patient and Empathetic
- HR policies and procedures
- Training and mentoring
- Records management
- Benefits and compensation management
- Corrective action planning
- Recruitment and hiring
- Compliance
- Staff management
- Recordkeeping
- Background checks
- Employee handbook development
- Performance assessment
- Team building
- Unemployment claims management
- Policy making and enforcement
- Onboarding, training, and development
Timeline
Human Resource Manager
SC Homecare Solutions
02.2022 - Current
Customer Service Representative
Magnolia Veterinary Hospital (Encore Vet Group)
03.2014 - 02.2022
Waitress
The Hook Seafood And Oyster House
02.2012 - 01.2021
Associate of Science -
Piedmont Technical College
GED -
Adult Education Center