Le' Barbary
Bonaire,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
23
23
years of professional experience
Work History
HUMAN RESOURCE MANAGER
A.S.P.I.R.E. MANAGEMENT, LLC
01.2018 - 01.2026
- Reviewed applications, screened applicants and conducted scheduled interviews.
- Completed pre-employment screening background and drug test, to new hire day one.
- Partnered with hiring managers to understand their department staffing needs to implement performance management, career development and drive the appropriate solutions in these areas.
- Recruited new candidates for interviews and work with department managers with selection process.
- Maintained employee relations, compensation, electronic applicant tracking system and created job description postings.
- Managed pipeline of candidates in Blackbaud System that may also include building pipeline through referrals and community interactions.
- Monitored and leverage social media outlets to build pipelines, announce job positions, and build Global brand.
- Attracted candidates with the use of networking, branding, and the art of selling.
- As second in command supervised human resources department and implemented leadership development for the Human Resources Department.
- Made determinations for non-separation issues resulting from weekly claim certifications and reopened unemployment claims without intervening employment. Improved the vacancies and employee accountability rating from 75% to 99% within two months exceeding the standard of 98%.
- Administered recruitment paperwork flow which included pre-employment documents, job offer letters and declination letters.
- Administered uploading new employee's information in Blackbaud System Application, GA New Hire System and E-Verify.
- Ensured all DOT Audits and BLS Reports were completed; percentile of 99 percent and keep files updated.
- Represented different contracts at hiring events and job fairs to partner with business leaders in the community to find opportunities to attract, develop and retain people.
- Administered on boarding of new employees and vessel orientations to address company policies, practices and regulations.
- Developed and implemented organizational development policies and programs to create a positive organizational climate and improved employee morale and job satisfaction.
- Maintained time and attendance information; managed payroll deductions, medical and dental insurance, levies, garnishments, 403b contributions, loans, distributions, and rollovers.
- Processed weekly, monthly, quarterly, and annual reports in support of finance department activities and developed ad-hoc reports for operational and management planning activities.
- Enrolled qualified employees in company-sponsored medical and dental benefits; canceled benefits upon termination and enrolled into COBRA, processed all GDOL documents for terminated employees.
- Generated and filed Mass Fair Share Contributions, EEO-1 and VETS-100 and prepared Affirmative Action Plan reports for quarterly and year-end compliance.
- Responded to verifications of employment, housing, and approval of unemployment claims.
- Completed monthly HR reports and debrief staff and management of any updates.
- Maintained and updated new hire orientations packet via PowerPoints and train new staff for HR Department.
- Furloughed -COVID-19
- Proficient: Blackbaud System, SharePoint System, ADP, Microsoft Office (Excel, Word, Visio, Outlook, Power Point), People Soft Systems, SAP, Social Media, Sourcing, Job Boards, Oracle, Scanning, Fax, Coping, and Electronic Filing Systems, Applicant Tracking System.
HUMAN RESOURCE MANAGER (FIELD OFFICES)
PCL CIVIL CONSTRUCTORS, INC.
01.2014 - 01.2018
- Managed new field office sites in areas of set-up, recruitment, employee's transfers, interns, new employee orientations, training, compensation structures, and benefit packages.
- Globally recruited new candidates for interviews, pre-employment screening background and work with department managers with selection process to include new hire drug test, to new hire day one.
- Maintained employee relations, compensation, electronic applicant tracking system and created job description postings.
- Partnered with hiring managers to understand their department staffing needs to implement performance management.
- Managed pipeline of candidates in SAP that may also include building pipeline through referrals and community interactions.
- Monitored and leverage social media outlets to build pipelines, announce job positions, and build Global brand.
- Coordinated all property management, maintenance, development and construction activities associated with the daily operations of four properties to ensure increased revenue and general performance is in line with company policies and standards.
- Develop and implements programs to improve client and employee satisfaction.
- Ensures that all safety procedures are understood and followed by providing up to date safety training to all employees and auditing procedures.
- Assists and cooperate with Superintendents in maintaining good subcontractor relations and activities, as well as other areas requiring coordination.
- Worked closely with the Department of Transportation (DOT) to prepare the field office(s) and building inspectors, zoning boards, realtors, architects, financial institutions, surveyors, and title companies.
- Managed work completed by 12-15 subcontractors on each project.
- Attended hiring events, city management meetings, media events, and community concerns as main contact for field offices.
- Consistently achieved delivery, budgetary, and quality requirements. Completed project management, accounting, reporting, and administrative duties.
- Trained Site Managers in Human Resources/Payroll.
- Contracted-Completed
- Proficient: SAP System, Social Media, Sourcing, Job Boards Craftworks, PDC System, SharePoint System, Microsoft Office (Excel, Word, Outlook, Power Point).
INTERNAL AUDITOR
UNITED STATES NAVY
01.2003 - 01.2012
- Responsible for audit activities surrounding various business units.
- Developed and reviewed audit plans, including schedule and budget.
- Researched and prepared audit documentation to gauge system risks.
- Managed business controls, managing compliance and investigating issues.
- Ensured processes meet HIPAA requirements.
- Regularly review of accounts for risk, manipulation, fraud, etc.
- Documented and report all suspicious activity, including theft or misappropriation, to relevant authorities.
HOSPITAL CORPSMAN
UNITED STATES NAVY
01.2003 - 01.2012
- As a Dental Tech (8701) perform dental exams for medical readiness.
- As a (8506) MLT performed a variety of clinical laboratory tests.
- Performs quality control on test results, ensuring validity and accuracy.
- Instruct/manage 12-20 recruits in general orders standing-reporting to employers, travel reimbursement, Navy Credit Card processing, Per Diem Rate Query regarding federal, and state regulations, policies and procedures.
Skills
Benefits Administration HR Project Management Policy & Procedure Documentation Vendor & Consultant Management Employee Communications HRIS & Systems (ADP, SAP) Compliance & Audit Controls Onboarding & Training Stakeholder Engagement Confidentiality & Discretion Professional
1 years of experience in claims, collections, billing, OR handling overdue payments
1 years of customer service with analyzing and solving customer problems
Experience with Microsoft Word (create correspondence and work within templates), Microsoft Excel (data entry, sort / filter, and work within tables) and Microsoft Outlook (email and calendar management Provider overpayment recovery experience OR debt collection
Call center experience
Professional billing experience
Experience with negotiations and direct client interactions
Work experience within the community giving back OR volunteering time and resources
Experience working within the healthcare industry
Timeline
HUMAN RESOURCE MANAGER
A.S.P.I.R.E. MANAGEMENT, LLC
01.2018 - 01.2026
HUMAN RESOURCE MANAGER (FIELD OFFICES)
PCL CIVIL CONSTRUCTORS, INC.
01.2014 - 01.2018
INTERNAL AUDITOR
UNITED STATES NAVY
01.2003 - 01.2012
HOSPITAL CORPSMAN
UNITED STATES NAVY
01.2003 - 01.2012