Melissa Leukam
Sauk Centre,MN
Summary
Highly motivated and dependable Medical Support Assistant with 2.5 years of experience at the St. Cloud VA. Strong interpersonal, communication, and organizational skills with a passion for patient-centered care and teamwork. Experienced in building positive relationships with patients, coworkers, nursing staff, and healthcare providers. A collaborative team player who takes pride in supporting daily operations, problem-solving, and making a positive impact on the patient experience.
Overview
32
32
years of professional experience
Work History
Medical Support Assistant
Saint Cloud VA Medical
Saint Cloud, Minnesota
04.2024 - Current
Pre-Visit Planner
Centra Care
Melrose, Minnesota
11.1996 - 04.2024
- Cross-trained for hospital and clinic roles including registration, scheduling, deposits, managed care, SAGE program, prior authorizations, work-comp, referrals, and provider schedules and templates to enhance operational flexibility.
Distribution Traffic Coordinator
Stearns Manufacturing Company
Sartell, Minnesota
07.1994 - 10.1996
- Processed the bill of lading to make sure it was filled and marked correctly. Also, dispatched truck drivers for deliveries and answered phone calls.
Education
Associate of Arts - Clerk Typist/Office Assistant
Alexandria Technical Community College
Alexandria, MN05-1993
High School Diploma -
Melrose Area High School
Melrose, MN05-1992
Skills
- Receive pending referrals, verify veterans' eligibility for care in the community, alert nurse for clinical triage, verify with veteran for facility choice, calling facilities to verify facility information, build referral packets including provider notes, imaging and information pertaining to care for diagnosis on referral and fax to facility, documenting comments on referral
- Following up with facilities and veterans for scheduling veterans care in the community
- Skillfully handles patient records, phone calls made to veterans and facilities for appointment scheduling
- Participates in team huddles/meetings to plan and manage patient care
- Collaborates with clinical staff and coworkers to improve workflow and meet company goals
- Knowledge using programs such as: Excel, Word, PPMS, EPS, CPRS, HSRM, Refdoc, ISS, EcFax, TMS, OneNote, Teams, Vista, Optum and CTM
- Additional duties as needed for multiple areas
References
- Sandy Yurczyk, Co-worker, St. Cloud VA. 320-309-4553
- Clara Hoeschen, Co-worker, St. Cloud VA. 320-293-4330
- Sharon Blaskowski, Former Co-worker, St. Cloud VA. 320-250-1555
Timeline
Medical Support Assistant
Saint Cloud VA Medical
04.2024 - Current
Pre-Visit Planner
Centra Care
11.1996 - 04.2024
Distribution Traffic Coordinator
Stearns Manufacturing Company
07.1994 - 10.1996
Associate of Arts - Clerk Typist/Office Assistant
Alexandria Technical Community College
High School Diploma -
Melrose Area High School