Work Preference

Summary

Overview

Work History

Education

Skills

Timeline

Open To Work

Melissa Levy

Customer Service Professional

Cape Coral,FL

Work Preference

Job Search Status

Open to work

Desired start date: Immediately

Desired Job Title

Delivery Driver / Independent ContractorCUSTOMER SERVICE/QUALITY CONTROL RETURN SPECIALISTCUSTOMER SERVICE SPECIALIST/OMNI ENGAGEMENT

Work Type

Volunteer

Salary Range

$39000/yr - $50000/yr

Summary

Dynamic customer service professional with over 20 years in customer relations, transaction handling, and POS systems management. Recognized for delivering courteous and efficient service while adeptly resolving customer concerns and maintaining organized checkout operations. Proven track record of accurately processing payments, supporting inventory needs, and ensuring compliance with store policies, all while fostering a positive shopping experience. Results-driven achiever consistently exceeding targets and leveraging strategic thinking alongside hands-on experience to drive success in fast-paced retail environments.

Overview

years of professional experience

Work History

Delivery Driver / Independent Contractor

Uber Eats — Self-Employed

Cape Coral, FL

01.2021 - Current

Delivered orders efficiently, maintaining high customer satisfaction through timely service.
Utilized GPS navigation systems for optimal route planning to reduce delivery times.
Communicated effectively with customers to confirm order details and address inquiries.
Managed cash and electronic payments while ensuring accurate financial transactions.
Manage independent schedule, balancing peak demand times to maximize earnings.
Maintain clear communication with customers and restaurants to ensure accurate orders.
Demonstrate reliability, time management, and problem-solving in a fast-paced environment.

CUSTOMER SERVICE/QUALITY CONTROL RETURN SPECIALIST

House Of Wu

Fort Myers, FL

10.2021 - 01.2025

Provided frontline customer support through calls, chats, and emails for product transactions, ensuring a positive and professional experience.
Developed strong customer relationships, driving repeat business and loyalty through attentive service and product knowledge.
Resolved customer concerns with tailored solutions, escalating issues when necessary to ensure satisfaction.
Maintained strict adherence to quality control policies and store guidelines, boosting satisfaction levels and compliance.
Activated customer accounts and educated clients on pricing opportunities and promotions.
Conducted outbound calls to gather account information and assist with payments, demonstrating accuracy in transaction handling.
Mentored new employees on policies and procedures to elevate team performance and support efficient operations.
Inspected products for defects and conformance, supporting inventory quality and organization.

CUSTOMER SERVICE SPECIALIST/OMNI ENGAGEMENT

Chico's FAS

Fort Myers, FL

01.2005 - 08.2021

Answered inbound calls, chats, and emails to deliver frontline customer support, addressing inquiries and concerns promptly.
Consulted with customers to resolve service and billing issues efficiently, ensuring accurate transaction processing.
Streamlined customer service wait times and maintained an organized work area to enhance the checkout experience.
Documented customer interactions in CRM to track requests and solutions, supporting accurate record-keeping.
Educated customers on promotions, pricing opportunities, and company offerings to assist with their shopping needs.
Maintained knowledge of exchange guidelines, payment policies, and security practices, ensuring compliance with store procedures.
Mentored new employees on procedures to enhance team performance and support a collaborative environment.
Resolved inquiries and concerns to consistently meet performance benchmarks and customer satisfaction goals.