Melissa L. Guzman
Plantation,Fl.
Summary
Dynamic insurance professional with extensive experience in sales management and team building at Journey Beyond Health. Proven track record in training agents to maximize sales potential and achieve high performance. Skilled in CRM software and insurance compliance, fostering a culture of excellence and accountability within teams.
Overview
21
21
years of professional experience
Work History
Owner/Floor Manager
Journey Beyond Health
Ft. Lauderdale, Fl.
04.2023 - Current
- Own an operate high energy insurance agency
- Manage and train 25-35 agents daily
- Help agents maximize sales potential
Licensed Health Insurance Agent
Enhance Health
Coral Springs, Fl.
05.2021 - 03.2023
- Licensed 215 Sales Agent in high volume call center
- Specialized in Medicare and was ranked #1 agent for OEP
- Trained all new Medicare agents
Licensed Insurance Agent
Direct Property and Casualty
Hialeah, Fl.
03.2020 - 02.2021
- Specialized in Auto Insurance
- Insurance sales and ability to gain customer trust were my strong points
- Helped find the best policy for the customer’s needs and wants
Licensed Insurance Agent
Convey Health Solutions
Miramar, FL.
06.2018 - 01.2020
- Humana and Cigna trained
- Insurance sales was the primary focus
- Helped customers choose which plan to purchase and enroll
- Licensed health insurance agent in 50 states
- Managed heavy call flow, open enrollment, payments, verification of benefits and other customer service questions
Licensed Health Insurance Agent
Connexion Point
Sunrise, FL.
02.2017 - 05.2018
- Specialized in insurance sales
- Helped customers choose which plan to purchase and enroll
- High call volume enrollment agency
- Aetna trained
Licensed Health Insurance Agent
Convey Health Solutions
Miramar, FL.
08.2015 - 01.2017
- Insurance sales was primary focus
- Helped customers choose which plan to purchase and enroll
- Became a licensed health insurance agent in over 16 states
- Managed heavy call flow, open enrollment, payments, verification of benefits and other customer service questions
Customer Service
Convergys
Tamarac, FL.
11.2011 - 03.2015
- Experienced customer service specialist
- Strong communication skills and excellent call records
- High volume call center for Citi credit cards
Store Manager
L’oreal USA
Estero, Fl.
04.2004 - 01.2008
- Responsibilities included managing sales & striving for profitable growth of the store
- Making sure business operations were ran properly and according to company policy
- Creatively structuring promotions to enhance sales and maintain a low cost of goods
Education
B.S. - Business Management
Barry University
Miami Shores, FL01.2000
Skills
- Sales management
- Team building
- Employee training
- Performance coaching
- CRM software
- Insurance compliance
Timeline
Owner/Floor Manager
Journey Beyond Health
04.2023 - Current
Licensed Health Insurance Agent
Enhance Health
05.2021 - 03.2023
Licensed Insurance Agent
Direct Property and Casualty
03.2020 - 02.2021
Licensed Insurance Agent
Convey Health Solutions
06.2018 - 01.2020
Licensed Health Insurance Agent
Connexion Point
02.2017 - 05.2018
Licensed Health Insurance Agent
Convey Health Solutions
08.2015 - 01.2017
Customer Service
Convergys
11.2011 - 03.2015
Store Manager
L’oreal USA
04.2004 - 01.2008
B.S. - Business Management
Barry University
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