Floor / Sales Manager
9 MonthsCrown Mitsubishi | 10.2025 - Current
- Manage daily showroom operations while leading the sales team to achieve dealership sales objectives.
- Coach, train, and develop sales consultants on the sales process, product knowledge, customer engagement, objection handling, and closing strategies.
- Created and managed sales consultant schedules to ensure optimal staffing and enhance customer coverage.
- Desked deals and assisted sales consultants in structuring transactions to enhance profitability and customer satisfaction.
- Monitor individual and team performance through coaching, accountability, and performance tracking.
- Recruit, interview, onboard, and mentor new sales consultants.
- Collaborate with dealership leadership to maintain inventory levels and maximize inventory turn.
- Monitored individual and team performance through coaching and performance tracking to foster accountability.
- Appraise customer trade-in vehicles by evaluating market value, vehicle condition, and pricing.
- Resolve customer concerns while maintaining exceptional customer satisfaction and dealership standards.
Senior Sales Consultant
3 MonthsCrown Mitsubishi | 07.2025 - 10.2025
- Cultivated strong relationships with new and returning customers through targeted prospecting, referrals, and proactive follow-up.
- Negotiated pricing, financing, and trade-in values to successfully close vehicle sales.
- Conducted vehicle demonstrations and performed detailed needs assessments to recommend the best vehicle solutions.
- Trained and developed sales consultants on dealership processes, enhancing customer service, product knowledge, and closing techniques.
- Trained and developed sales consultants on dealership sales processes, customer service, product knowledge, and closing techniques.
- Delivered exceptional customer service, consistently surpassing sales expectations.
Sales & Leasing Consultant
11 Months#1 Cochran | 08.2024 - 07.2025
- Generated new business through effective use of CRM systems, networking, referrals, and targeted prospecting.
- Demonstrated vehicle features and benefits while providing exceptional customer service.
- Showcased vehicle features and benefits, enhancing customer experience and satisfaction.
- Built long-term customer relationships that generated repeat and referral business.
- Cultivated long-term customer relationships, leading to increased repeat and referral business.
Senior Sales & Leasing Consultant
4 Years 1 MonthJim Shorkey Auto Group | 05.2020 - 06.2024
- Consistently exceeded sales goals through relationship-based selling and proactive prospecting.
- Trained and mentored new sales consultants on dealership sales processes and best practices, enhancing team effectiveness and knowledge transfer.
- Assisted management in desking deals and structuring transactions to optimize sales outcomes.
- Trained and mentored new sales consultants on dealership sales processes and best practices.
- Demonstrated strong negotiation and closing skills, ensuring exceptional customer experiences and fostering client loyalty.
Fleet Assistant
6 MonthsSixt Rent a Car | 12.2022 - 06.2023
- Oversaw fleet of 300 vehicles, ensuring optimal operational readiness.
- Evaluated vehicle conditions and determined repair or resale value.
- Coordinated scheduled maintenance to enhance fleet reliability.
- Appraised vehicles and assessed damage for repair or resale.
- Prepared vehicles for rental and retail sale.
Head Basketball Coach
10 MonthsPropel Schools | 08.2019 - 06.2020
- Led practices and developed game strategies while mentoring student-athletes to enhance skill development and team cohesion.
- Evaluated player performance and implemented development plans.
- Fostered teamwork, discipline, leadership, and accountability.
- Fostered teamwork, discipline, leadership, and accountability among student-athletes, contributing to a positive team culture.
Front of House & Delivery Manager
11 MonthsJoe & Pie Pizza | 06.2019 - 05.2020
- Supervised front-of-house operations and coordinated delivery staff to enhance service efficiency.
- Managed scheduling, inventory, hiring, and employee training to optimize workforce performance.
- Ensured order accuracy while maintaining excellent customer service standards.
- Assisted with food preparation and supported daily operational management for seamless service delivery.
Assistant Manager / Sandwich Artist
3 Years 10 MonthsSubway | 01.2016 - 11.2019
- Managed daily restaurant operations, inventory, and scheduling to ensure smooth workflow and effective vendor relationships.
- Recruited, hired, trained, and developed employees to enhance team capabilities and service quality.
- Recruited, hired, trained, and developed employees.
- Oversaw financial performance while ensuring high standards of customer service and operational excellence.