Brandi Robertson
Marion,USA
Summary
Experienced healthcare professional with 25 years in customer service and team leadership within high-pressure environments. Skilled in effective communication with diverse stakeholders while ensuring confidentiality. Proven ability to gather and document accurate information, prioritize tasks, and maintain composure under stress, bringing strong communication and critical-thinking skills to enhance patient care.
Overview
3
3
years of post-secondary education
27
27
years of professional experience
Work History
Sales Floor Manager
Team auto group
Morganton, USA
10.2025 - Current
- Dynamic automotive sales leader with a proven track record of driving sales growth, developing high-performing teams, and delivering exceptional customer experiences.
- Led sales initiatives that drove growth, developed high-performing teams, and ensured exceptional customer experiences.
- Coached sales team in negotiation and inventory management, enhancing customer relationships and achieving dealership goals.
- Gained expertise in finance and insurance operations to support sales processes and improve customer transactions.
Production Technician 3
Baxter healtcare
Marion, USA
01.2013 - 12.2025
- Ran an entire line and managed all employees under me on my line to make sure production was met.
- Operated machinery to assemble medical products while adhering to quality standards.
- Conducted maintenance tasks to prevent equipment failures and downtime. and Executed batch changes to adjust production processes efficiently., quality checks and all line responsibilities
- Conducted quality checks on finished goods to ensure compliance.
- Followed safety protocols while handling equipment and materials.
Night auditor
Hampton inn by Hilton
Black Mountain, USA
08.2021 - 09.2022
- Coordinated schedule transitions and maintained accurate operational documentation.
- Ensured breakfast service was prompt and met guest expectations.
- Managed guest check-ins and check-outs efficiently during night shifts.
- Processed guest check-ins and check-outs efficiently and accurately.
- Conducted nightly audits of financial transactions and reports.
- Processed nightly financial reports for accurate revenue tracking.
- Conducted audits of hotel property to ensure compliance with safety regulations.
- Prepared breakfast and many other tasks.
Manager
Doller Tree
, MC
08.2019 - 08.2021
- Led store operations, developed teams to achieve performance goals, managed inventory effectively, controlled expenses, and ensured exceptional customer service.
- Drove sales by enhancing customer engagement and optimizing in-store processes for efficiency.
- Managed daily store operations and ensured compliance with company policies.
- Led team meetings to communicate objectives and motivate staff performance.
- Oversaw inventory management, including restocking and organizing merchandise displays.
CNA and Medication Technician
Skilled Nursing Facility
, NC
08.1999 - 08.2013
- Worked as a cna and medication technician for fifteen years, including nine years as shift supervisor.
- Administered medications to residents according to prescribed schedules.
- Managed patient care by administering medications and maintaining accurate records.
- Assisted nursing staff with daily health assessments.
- Maintained accurate medication records and documentation for compliance.
Education
High school diploma -
Newport pacific high school
PA 08.1996 - 05.1999
CNA 1&2 And Medication Technician - CNA 1&2
Catawba Valley Community College
Hickory, NC 02.1999 - 05.1999
Skills
- Automotive sales
- Sales growth
- Customer engagement
- Sales training
- Sales software
- Sales training
- Retail operations
- Store management
- Team management
- Sales team building
- Team coaching
- Leadership
- Supervisory experience
- Communication skills
- Time management
- Organizational skills
- Sales recruitment
- Recruiting
- Customer service
- Automotive expertise
- Training development
- Shift management
- Computer literacy
- Sales talent
- Sales training
Timeline
Sales Floor Manager
Team auto group
10.2025 - Current
Night auditor
Hampton inn by Hilton
08.2021 - 09.2022
Manager
Doller Tree
08.2019 - 08.2021
Production Technician 3
Baxter healtcare
01.2013 - 12.2025
CNA and Medication Technician
Skilled Nursing Facility
08.1999 - 08.2013
CNA 1&2 And Medication Technician - CNA 1&2
Catawba Valley Community College
02.1999 - 05.1999
High school diploma -
Newport pacific high school
08.1996 - 05.1999