Melissa Lincoln

- Excellent customer service experience

- Telemarketing sales for gas and electric

- Maintain customer contact records

- Explain products and services

- Ability to meet deadlines, sales quotas, and goals.

- Detail oriented

• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Maintain customer contact records
• Achieve sales quotas and goals
• Responded to customer requests for products, services, and company information.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Property & Casualty Insurance Sales
• Initiate Claims
• Scheduled, coordinated and confirmed appointments and meetings.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Completed all tasks in compliance with company policies and procedures.