Melissa Lohmeyer
Sanford
Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Associate Banker
Chase Bank
Lake Mary, FL
02.2024 - Current
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Balanced teller drawers and ATM cash.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Maintained friendly and professional customer interactions.
- Educated customers on online banking and mobile banking applications.
- Referred customers to other banking departments for specialized services.
- Performed account maintenance by closing out accounts and changing customer addresses.
Office Space Manager
ZEN Offices
Boca Raton, Florida
07.2017 - 07.2023
- I was tasked with overseeing the client services guru, along with the many clients in the office. I had to make sure the office supplies (in all aspects), stayed within budget. I was in charge of the office billing, scheduling conference rooms, touring prospective clients around the office, and much more. I interacted with clients in-person, via phone, and over email.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Recruit, interview, and select employees.
Front Desk
Best Western Fort Lauderdale
Fort Lauderdale, Florida
12.2016 - 07.2017
- Issue room keys and escort instructions to bellhops.
- Review accounts and charges with guests during the check out process.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Compute bills, collect payments, and make change for guests.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Assistant Teacher
Building Blocks Preschool
Coconut Creek, Florida
02.2014 - 06.2015
- Dress children and change diapers.
- Operate in-house day-care centers within businesses.
- Maintain a safe play environment.
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues.
- Read to children and teach them simple painting, drawing, handicrafts, and songs.
Education
Associate of Arts - Education
Valencia College
Orlando, Florida12.2011
High School Diploma - undefined
Stoneman Douglas High School
Parkland, Florida05.2008
Skills
- Quickbooks
- Typing
- Microsoft
- Currency exchanges
- Customer service
- Strategic planning
Certification
Notary Public
Timeline
Associate Banker
Chase Bank
02.2024 - Current
Office Space Manager
ZEN Offices
07.2017 - 07.2023
Front Desk
Best Western Fort Lauderdale
12.2016 - 07.2017
Assistant Teacher
Building Blocks Preschool
02.2014 - 06.2015
High School Diploma - undefined
Stoneman Douglas High School
Associate of Arts - Education
Valencia College