Melissa Lolley
Sales
Double Springs ,AL
Summary
Resourceful Food Service Professional with extensive experience in retail and culinary operations. Achieved operational efficiency through effective cash handling, inventory management, and customer service, while maintaining high standards of cleanliness and product quality. Focused on enhancing customer satisfaction and team performance through innovative menu development and training initiatives.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Cashier/Cook
Red and Lids Texaco
Lynn, Alabama
04.2023 - Current
- Operated cash register for fuel, food, and convenience store transactions.
- Prepared hot sandwiches, grill items, and made-to-order breakfast plates.
- Monitored food freshness and discarded expired items.
- Cleaned cooking surfaces, dining areas, and customer service stations.
- Assisted customers with product questions and payment support.
- Followed Texaco safety procedures for cash handling and kitchen sanitation.
- Trained new staff on cashier duties and cook station routines.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Checked quality of food products to meet high standards.
- Set up work stations prior to opening to minimize prep time.
- Checked completed orders for correct quantity and quality.
- Made meals in accordance with company standards and requirements.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Ensured consistency in food preparation techniques for menu items.
- Monitored temperatures of prepared food and cold-storage areas.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
Store Manager
Dollar General
Moulton, Alabama
05.2026 - 09.2026
- Managed daily store operations for Dollar General discount retail location.
- Supervised cashier, stocking, and customer service teams.
- Trained new hires on register, stocking, and store policies.
- Monitored inventory levels and ordered merchandise for sales floor needs.
- Maintained planograms, pricing, and seasonal merchandising standards.
- Handled cash control, deposits, and point-of-sale procedures.
- Enforced safety, cleanliness, and loss prevention practices throughout store.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Refreshed POS system with new inventory and promotional offerings to streamline operations. with new products and promotional offers.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Organized promotional events to increase product awareness.
- Planned special promotions or discounts based on market trends.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Implemented efficient systems for tracking stock movement.
- Assessed operational efficiency of the store's departments.
- Identified opportunities for cost savings through waste reduction initiatives.
- Developed relationships with suppliers to negotiate better prices.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Monitored progress by establishing plans, budgets and measuring results.
- Mitigated business risks by working closely with staff members and assessing performance.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Implemented campaigns and promotions to help with developing goods and services.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Structured HR consulting services to support clients during organizational developments and changes.
General Manager
Jacks Family Restraunt
Russellville, AL
02.2023 - 04.2026
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Developed service and sales strategies to improve retention and revenue.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Tracked monthly sales to generate reports for business development planning.
- Resolved guest complaints and service issues promptly.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Supervised front-of-house and kitchen staff performance.
- Trained team members on service standards and procedures.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Trained employees on duties, policies and procedures.
- Scheduled shifts and coordinated employee coverage.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Administered employee discipline through verbal and written warnings.
- Guided management and supervisory staff to promote smooth operations.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Oversaw product development initiatives from concept through completion stages.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Formed and sustained strategic relationships with clients.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Mitigated business risks by working closely with staff members and assessing performance.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Structured HR consulting services to support clients during organizational developments and changes.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Mitigated business risks by working closely with staff members and assessing performance.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Structured HR consulting services to support clients during organizational developments and changes.
Quality Control Inspector
America Fiber Glass
Double Springs, AL
08.2013 - 04.2019
- Inspected fiberglass products for defects, dimensional accuracy, and surface finish.
- Verified resin mix, laminate layers, and mold alignment against quality standards.
- Documented inspection results and nonconformance reports for plant quality records.
- Calibrated gauges, micrometers, and inspection tools before production checks.
- Monitored manufacturing lines for compliance with fiberglass safety and quality procedures.
- Coordinated with production teams to correct material and process issues.
- Reviewed finished parts for cracks, voids, and fiberglass contamination.
- Trained new inspectors on America Fiber Glass quality requirements and methods.
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Monitored production processes to ensure quality standards were met and document results of inspections.
- Tested finished goods prior to shipment according to established protocols.
- Maintained records of all nonconforming products and completion of corrective actions as required.
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Trained new employees on proper use of test equipment and inspection techniques.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Communicated effectively with management regarding progress toward meeting quality objectives.
- Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
- Recommended improvement measures for the production process to meet quality control standards.
- Used specialized tools to take precise measurements of various aspects of samples.
- Consulted with engineers to resolve quality, production, and efficiency problems.
- Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
- Performed first article inspection on incoming raw materials.
- Analyzed data from process control systems to identify trends in product quality.
- Identified areas for improvement in existing processes, procedures, and equipment.
- Conducted root cause analysis investigations when issues arose with production processes or end-products.
- Participated in internal and external audits to ensure compliance with applicable regulations.
- Completed non-destructive tests and conducted continuous inspections.
- Developed corrective action plans based on findings from investigations and audits.
- Provided technical support to other departments regarding quality related topics and initiatives.
- Analyzed plans, specifications and blueprints to understand product requirements.
- Collaborated with cross-functional teams to resolve complex problems related to product design or manufacturing processes.
- Evaluated suppliers' performance against established criteria for quality assurance purposes.
- Assisted engineering department with design verification tests.
- Ensured that all products met customer requirements prior to shipment.
- Notified supervisors or other relevant personnel of test or production issues.
- Marked materials with grade or acceptance status.
- Selected samples for use as test models.
- Oversaw disposal of products, materials and equipment not in compliance with tolerances, safety standards, or quality levels.
- Matched arriving materials with purchase orders, and submitted discrepancy forms as necessary.
- Made adjustments to equipment or calibrated instruments to required tolerances.
- Learned new testing methods through continued education and research.
- Calibrated products to match design and operational specifications.
- Compared product and materials colors, shapes, textures and grades with predetermined templates.
- Noted changes during testing in project documentation.
- Repaired malfunctions, reassembled items, and performed final tests.
- Positioned components, parts or materials for testing.
- Read blueprints and manuals to determine test procedures or adjustment methods.
- Administered competency tests to determine engineers or operators are qualified to use equipment.
- Checked software programs for usability, functionality, and design issues.
Education
Lynn High School
Lynn, ALSkills
- Point of sale
- Cash handling
- Food sanitation
- Inventory tracking
- Menu prep
- Food preparation
- Bulk food preparation
- Food processing
- Dish preparation
- Meat preparation
- Seafood preparation
- Sushi rolling
- Menu development
- Ingredient selection
- Active listening
- Food cost control
- Portion control
- Product rotations
- Grilling Skills
- Roasting Skills
- Broiling Skills
- Steaming Skills
- Sautéing Skills
- Baking and broiling
- Cutting and slicing techniques
- Poaching Skills
- Flambéing expertise
- Catering Skills
- Kitchen inventory management
- Kitchen organization
- Store operations
- Stock control
- Shift scheduling
- Loss prevention
- Team leadership
- Effective communication
- Time management
- Organizational skills
- Work Planning and Prioritization
- Adaptability
- Problem solving
- Analytical thinking
- Attention to detail
- Communication
- Interpersonal communication
- Active listening
- Teamwork and collaboration
- Relationship building
- Professionalism
- Reliability
- Flexible schedule
- Food handlers card
- ServSafe certification
- Work under pressure
- Process improvement
- Conflict resolution
- Ingredient selection
- Food handler certification
- Strong communication
- Seafood preparation
- Flambéing expertise
- Reliability
- ServSafe certification
- Dish preparation
- Work under pressure
- Problem-solving abilities
- Menu development
- Local ingredient sourcing
- Vegan cooking
- Meat preparation
- New recipe creation
- Food production scheduling
- Plating and presentation
- Conflict resolution
- Communication
- Kitchen sanitation
- Sautéing Skills
- Catering Skills
- Baking and broiling
- Process improvement
Certification
- High School Diploma
- Serve Safe Certified
References
References available upon request.
Timeline
Store Manager
Dollar General
05.2026 - 09.2026
Cashier/Cook
Red and Lids Texaco
04.2023 - Current
General Manager
Jacks Family Restraunt
02.2023 - 04.2026
Quality Control Inspector
America Fiber Glass
08.2013 - 04.2019
Lynn High School