Melissa Loney

• Effectively communicate with students (via phone, email, in person) to get registered for the classes that best align with their schedule, skill-level, and artistic goals.
• Enhanced visitor experience by providing informative and engaging tours of gallery exhibits.
• Assist with the day-to-day safe operations of the studio spaces and overall building, by performing daily equipment safety checks upon opening and closing.

• Worked effectively in a fast-paced environment, providing support and guidance for the front-of-house team and volunteers.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Assisted with day-to-day operations, through the opening and closing of all public gallery spaces and the internal equipment housed within (Projectors, TV's, Speakers, ect).
• Delivered excellent customer service for all patrons through prompt, effective service, ticket purchases, class registration, donations, and artwork sales.

• Handled incoming project inquiries from students and faculty seeking to utilize any pieces of in-house equipment. Providing accurate scheduling and material information.
• Assisted students on how to use the in-studio equipment safely and confidently. Promoting a studio environment where all questions can be asked and answered respectfully.
• Implemented studio inventory control systems to allow for short-term equipemnt checkout and minimize equipment losses or damages.

• Promoted an inclusive work environment through effective communication skills and fostering positive relationships among visitors.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Maintained a professional and welcoming front desk area, setting a positive first impression for guests.

• Maintained detailed artwork descriptions and artist biographies in a central database to support an accurate artist-rolodex system.
• Assisted in creating engaging social media content to boost online visibility for the gallery's exhibitions and events.

• Informed visitors about exhibit features and highlights to enhance their gallery experience.